Store Assistant Manager - College Store

About The Arc The Salvation Army (TSA) Adult Rehabilitation Center (ARC) is a no-fee program that assists men and women in completing our rehabilitation program. We are grateful for the contributions of our valued employees, whose diligence and devotion support the effectiveness of our programs. About Our Retail Team Become part of the dedicated Retail Team at The Salvation Army! Together we can serve and impact our local community through the commitment to Do The Most Good at our College Outlet Store, which supports the Adult Rehabilitation Program. This opportunity promotes a positive shopping and donor experience, enhances customer service, problem‑solving and teamwork skills, and contributes to the success of our program and its participants. Employee Benefits Offered Opportunity for career growth Paid time off Employee store discounts Great work perk discounts (amusement parks, museums, services and more!) Medical, dental and vision Retirement plan Legal advice (MetLife) Pet insurance

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Employee assistance program (EAP) Job Title: Assistant Manager Department: Retail Status: Full‑time Salary: $19.25 per hour Immediate Supervisor: Store Manager The Salvation Army Mission Statement The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination. Position Objectives Provide customers with the best selection, exceptional service and a well‑organized store that offers spiritual, social and rehabilitation programs to those in need. Accountable for meeting store sales and income budget expectations while managing expenses to maximize profitability. Create a positive and mentoring environment for beneficiaries (ARC program participants) through collaboration and partnership with program staff. Implement positive and effective work therapy assignments (WTA) and keep beneficiaries on the right track and focus where they need to improve. Qualifications High school diploma or equivalent required. Minimum of two years previous retail management/supervisory experience (thrift preferred). Basic understanding of office applications, including MS Office (Word, Excel, Outlook). Must hold a valid driver’s license, be able to pass an MVR report (required), and be able to show proof of insurance and have access to a motor vehicle. Must pass a background check, which will include criminal history and sex offender registry. Ability to communicate effectively with management, store employees, customers and donors. Physical Requirements Ability to sit, walk, stand, bend, squat, climb, kneel and twist on an intermittent or continuous basis. Ability to grasp, push, pull objects such as files, file cabinet drawers, clothing carts, merchandise carts, rolling clothing racks, fixtures, furniture dollies, platform trucks and carts, hand trucks and miscellaneous carts. Ability to lift up to 50 lbs. Ability to perform various repetitive motion tasks. Core Competencies Problem solving – Promptly identify and resolve problems; gather and analyze information to develop solutions. Oral communication – Speak professionally, clearly and persuasively in a variety of potentially challenging situations; seek clarification and respond appropriately to questions. Written communication – Write clearly and informatively; edit work for spelling and grammar; present numerical data accurately; read and interpret written information. Teamwork – Balance team and individual responsibilities; build a positive team spirit, morale, and group commitment to established goals, core values and objectives. Project management – Prioritize and plan work activities; use time efficiently; organize work schedules of others and assign tasks; follow up to ensure accountability. Managing people – Include staff in planning, decision‑making, facilitation and process improvement; be available, present to staff; provide regular performance feedback; help develop subordinate’s skills and encourage growth; improve processes, products and services; delegate work assignments; match responsibilities to the right people; set expectations and monitor delegated activities. Essential Duties and Responsibilities Takes an active role and partners with the Store Manager in the day‑to‑day operation of the store, including opening and closing procedures, point of sale operations, inventory management and rotation, ARC merchandising standards (CNO Standards) and donations. Assumes responsibility for all day‑to‑day store operations (including personnel and cash handling duties) in the absence of the Store Manager. Assists Store Manager to monitor and analyze key performance indicators to drive store sales and increase profitability as projected by budget and goals set by Command Retail Directors and Command Administration. In the absence of the Store Manager, schedules store employees to ensure appropriate coverage in store and donation center; coordinates daily morning and shift‑change team meetings; reviews and maintains accurate employee payroll records including daily monitoring of time and attendance edits. Assists Store Manager with the hiring, training and directing of the store team to ensure proficiency of processes while also being responsible for the development and performance coaching of all store employees. Communicates personnel issues and performance results with Store Manager; may issue disciplinary warnings, conference reports, employee evaluations and key performance results as needed in coordination with the Store Manager, HR Generalist and District Sales Manager. Ensures high levels of customer and donor satisfaction through excellent service to meet their needs while also maintaining good community relations; develops strategies to improve service to maximize the customer experience. Back Room Processing – Supports the Store Manager to ensure back‑room processors/warehouse associates work effectively and efficiently to meet daily processing goals. Responsible for supervising, supporting and reporting on program beneficiaries if or when work therapy assignments are in place. Responsible for the protection and security of store currency, inventory and property, including safe funds, bank deposits (daily logging and completing cash deposits), products for sale, equipment and building security. Secures the building during non‑operating hours with alarm system arming and alert protocol. Assures that safety measures are established and maintained consistent with ARC policy and governmental regulations, and that safety issues and incidents are reported immediately; assists Store Manager with conducting and recording mandatory weekly store meetings; attends ARC monthly safety meetings in Store Manager’s absence. May transfer or be relocated to other stores based on business needs. Completes all tasks (written or verbal) as assigned by the District Sales Manager, Command Retail Directors and Command Administration. #J-18808-Ljbffr The Salvation Army Southern California