Financial Customer Service Representatives - Minneapolis OR Las Vegas

Financial Customer Service Representative Contract to Hire

We are seeking motivated and customer-focused individuals to join our client's team as Financial Customer Service Representatives. In this role, you will interact in person and over the phone with customers in a high-volume environment, providing support, troubleshooting issues, and guiding users through processes step-by-step. Success in this position requires a positive attitude, strong communication skills, and the ability to adapt quickly in a fast-paced setting.

Location: Minneapolis, MN OR Las Vegas, NV - Hybrid 4 days onsite / 1 day remote

Duration: 36 Month Contract to Hire

Schedule: Monday through Friday 8:00AM to 5:00PM CST

Pay Rate: $19.00 to $20.00/hr (W2) depending on experience

Openings: 7 positions

Key Responsibilities:

• Troubleshoot customer issues within applications and systems
• Walk customers through tasks in a clear, step-by-step manner
• Deliver empathetic, solution-focused support during each interaction
• Handle a high volume of inbound calls while maintaining quality and efficiency
• Ensure customer needs are fully resolved with a focus on positive outcomes
• Maintain professionalism and adaptability in a fast-changing environment

Qualifications and Skills:

• Strong problem-solving and troubleshooting abilities
• Clear and effective communication skills with the ability to guide customers through processes
• High level of adaptability and comfort with change
• Demonstrated self-leadership and accountability
• Positive attitude with a genuine desire to help others
• Ability to manage approximately 25 to 40 calls per day
• Ability to thrive in a performance-driven, fast-paced environment

Personality is key to success in this role. We are looking for individuals who enjoy helping others, bring energy to their work, and are motivated to provide excellent customer experiences every day.

Pride Global/Russell Tobin offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Equal Employment Opportunity

Pride Global/Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment

Pride Global/Russell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.