Event Sales & Services Manager

Downtown L.A. Proper Hotel has masterfully transformed a Renaissance Revival landmark building, part of Curlett & Beelman's iconic architectural stamp on Los Angeles. Designer Kelly Wearstler seamlessly elevates 147 rooms and suites with compelling creative design, vintage California influences, and a trove of original works by L.A. artists.

Discover a trio of inviting dining destinations in one historic location, alongside a refined split-level rooftop pool deck with uninterrupted views of the city lights; plus 12,000 square feet of distinctive event spaces, including two suites that integrate the building's sporting-club past by repurposing the vintage basketball court and indoor pool into inspired, unexpected design elements.

Position Overview

The Event Sales & Services Manager will be responsible for generating revenues within the markets assigned for restaurant and event space catering sales. This key role will partner with hotel, restaurant and culinary management to create compelling menus, coordinate timing of events and relay all necessary information and/or changes to maximize event profitability, ensuring that our clients have a unique, second-to-none event. The Event Sales & Services Manager is also responsible for the daily operations of the Event and Conference Services department.

Responsibilities

• Build and foster relationships with clients by creating and coordinating meetings and events
• Generate detailed group resumes and communicate with Hotel Department Heads
• Optimize room rental charges and event upsell opportunities
• Assist with the monthly forecasting and the annual budget process
• Handle special projects as requested by the Director of Sales & Marketing
• Account prospecting, solicitation, and development via telephone, personal contact, outside calls, correspondence, email and other means of communication
• Conduct event and meeting space site inspections, entertain both in house and off property, and maintain relationships thorough follow-up methods
• Proactively establish preferred partnerships with outside vendors to create benchmark standards, consistency in service and competitive pricing
• Prepare and present proposals and contracts both written and verbal in a prompt, accurate, profitable, pleasant and professional manner
• Ensure billing accuracy and conducts bill reviews with the clients prior to processing the final bill
• Manage group room blocks and meeting space for groups and events
• Lead formal pre-event and post-event meetings for small to average-sized assigned groups
• Develop and work from a quarterly action plan that encompasses Account Management, New Business Development and departmental profitability

Requirements

• 3-5 years of hospitality experience in Sales/Events Operations
• Thorough knowledge of sales techniques including excellent selling and negotiating skills with strong market and account knowledge
• Creative and innovative; proactive and customer-oriented
• Strong organizational and time management skills
• Excellent communication skills both written and oral
• Excellent knowledge of computers, specifically Opera, Delphi, Word, Excel and event management software and customer management platform
• Must have a flexible work schedule

Education

• Bachelor's Degree preferred

Why Join Proper Hospitality

At Proper, we build experiences that move people - and that begins with the team behind them. As a best-in-class employer, we're committed to creating one of the Best Places to Work in hospitality by nurturing a culture where creativity, excellence, and humanity thrive together.

Everything we do is grounded in the belief that hospitality is more than a profession - it's an opportunity to care for others and make lives better. Guided by the Pillars of Proper, we show up with warmth and authenticity (Care Proper), strive for excellence in everything we do (Achieve Proper), think creatively and resourcefully (Imagine Proper), and take pride in the style and culture that make us who we are (Present Proper).

We believe our people are our greatest strength, and we invest deeply in their wellbeing, growth, and sense of belonging. From comprehensive benefits to meaningful development programs, Proper is designed to help you build a career, and a life, that feels as inspiring as the experiences we create for our guests.

Our Commitment: Building the Best Place to Work

Our Best Place to Work initiative is a living commitment - a continuous investment in our people, our culture, and our purpose. We listen, learn, and evolve together to create an environment where everyone feels empowered to imagine boldly, achieve confidently, care deeply, and present themselves authentically.

At Proper, joining the team means more than finding a job - it means joining a community that believes in building beautiful experiences together, for our guests and for one another.