Payroll Specialist

Title: Call Centre Representative

Location: Bronx, NY 10461

Duration: 2 months

Shift Time: 8:00 AM-4:00 PM

Hours Per Day: 7.00

Days Per Week: 5

Job Responsibilities:

• Primary duties include answering questions, resolving complaints, and providing technical support to ensure customer satisfaction.
• Other assignment as necessary.
• Extensive phone experience and computer literate. Schedule appointments, reminder calls to patients. Book and reschedule clinic appointments.
• Answer customer inquiries regarding their clinic appointments. Must answer phones, utilize in house and pagers, make overhead announcements. Other assignment as necessary.
• Extensive phone experience and computer literate.

Skills: Required Skills & Experience:

• Two (2) years of experience and Bilingual (facility specific).
• Strong verbal and written communication skills are crucial for interacting clearly and professionally with customers.
• Active listening providing full attention to callers to understand their concerns and needs.
• Effective problem-solving to analyze a situation, identify core issue and find effective solution.

Preferred Skills & Experience:

• N/A 1 year experience and Bilingual (facility specific).

Education: Required Education:

• High School Diploma or general education degree (GED).

Required

• Payroll
• Customer Service
• Technical Support
• Phone Experience
• Computer Literacy
• 1 yr of Call Center AND PAYROLL Timekeeping experience in a call centre environment is required. Experience in a Hospital setting Onsite Jacobi. Intermediate to advanced skills in Microsoft Office applications including Word, Excel and Outlook

Equal Opportunity & Inclusion Statement

Cogent Infotech is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment where everyone feels welcome and valued. We encourage applications from individuals of all backgrounds, identities, abilities, and experiences. If you're excited about this role but don't meet every requirement, we still encourage you to apply

Application Process

Please submit your resume and a short cover letter through our online portal. Our process includes an initial resume review, a virtual interview, and a short technical assessment. If you need accommodations, feel free to inform us—we are happy to assist.

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