Global Security Investigations Program Manager

Job Description

Job Description

Overview

170+ Years Strong. Industry Leader. Global Impact.
At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence.

Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our network of industry subject matter experts.

The Global Security Investigations Program Manager, assigned to a specific client, will develop and implement best practices, protocols, and operating procedures for the Global Investigations and Security Assessment Programs, while establishing standards to measure operational efficiency and effectiveness. This role serves as the department's subject matter expert on global investigative strategies, techniques, and training and collaborates with cross-functional teams like Legal and Claims to enhance processes. The Manager also coordinates resources, supervises and mentors the Security Investigation teams in designated markets to ensure timely, professional services aligned with client scope of work, policies, and prepares detailed reports on findings and recommendations for senior stakeholders.

Responsibilities

• Represent Pinkerton’s core values of integrity, vigilance, and excellence.
• Serve as the subject matter expert for the client's Global Security Investigations Program.
• Serve as the primary technical specialist for the Global Investigations and Security Assessment Programs while offering strategic guidance on investigative methods, protocols, and training programs.
• Maintain and ensure strict adherence to all applicable local, state, and federal laws, regulations, and ethical standards governing private investigations, evidence handling, and privacy.
• Maintain close communication with client on all activities involving the Investigations and Assessment Programs.
• Lead and manage investigations, manage workflows and quality assurance of cases involving security incidents, online threats, or employee complaints including hit and runs, vandalism, theft, and related incidents.
• Manage full and part-time Security Investigators and associated workflows within different markets.
• Build robust evidentiary packages to establish proof of criminal activity, suitable for presentation in a court of law, legal proceedings, investigations findings resulting in successful prosecutions.
• Provide clear, concise, and timely investigative reports and regular updates to the client and collaborate with law enforcement agencies
• Ensure sufficient coverage for Security Investigators, including assuming the role of a Security Investigator, as needed.
• Complete thorough review, analysis, and processing of diverse digital and physical evidence, including but not limited to, photos, videos documents, and physical evidence from a variety of sources and types.
• Manage and present program KPIs and SLAs on weekly, monthly and quarterly business reviews with client stakeholders.
• Develop and implement the investigation and security assessment programs for best practices, protocols, and program operating procedures.
• Develop standards for measuring efficiency and effectiveness of investigative operations.
• Maintain program SOPs, training and documentation that reflects client requirements, annual updates and provide training for new team members with refresh training annually.
• Collaborate internally with cross functional groups such as Legal, Claims, and other business partners to enhance processes, workflows, and tools functionality.
• Create and implement investigative case strategies based on situational factors.
• Develop and maintain relationships with international, federal, state, and local law enforcement agencies in all markets.
• Interface with vendors and clients of domestic and international investigative services.
• Assist with the coordination of investigative resources through third party investigations.
• Ensure all services are conducted in a timely and professional manner and aligned with the client's internal policies and scope of work.
• Supervise and mentor the Security Investigation team while providing guidance and support to ensure effective case management.
• Prepare and present reports on investigation findings to senior management and other stakeholders, highlighting key findings and recommendations.
• All other duties, as assigned.

Qualifications

Bachelor's degree with at least five years of government or corporate investigations and global program management experience. Arizona Private Investigator Employee Registration will be required at the time of hire. This position requires completion of Pinkerton’s licensing process which may include verification of required licenses and affiliation to the appropriate Pinkerton entity.

• Professional law enforcement network within local, state, and federal agencies, required.
• Law Enforcement background in criminal investigations and evidence handling, preferred.
• Professional Certified Investigator (PCI) certification, preferred.
• Understanding of legal limitations and protocols when interacting with law enforcement and conducting investigations.
• Knowledge of investigative best practices, standards, and policies.
• Effective written, verbal, and report presentation skills.
• Knowledge of legal, regulatory, and compliance frameworks relevant to investigations.
• Able to develop and maintain long-term trusted relationships with internal stakeholders and various law enforcement agencies.
• Sound independent judgment and decision-making ability.
• Able to lead a team toward the successful achievement of program objectives.
• Able to manage multiple projects simultaneously with competing priorities and deadlines.
• Computer skills: Google Suite, WebWiz, Kaseware and other incident management systems..

Working Conditions:

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

• Regular computer usage.
• Occasional reaching and lifting of small objects and operating office equipment.
• Frequent sitting.
• Travel, as required.

Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.