General Manager

Job Description

Job Description

Colorado Springs Flea Market is seeking an experienced, hands-on, results-driven Market General Manager to lead the overall success of one of Colorado's largest and most established marketplace destinations.

This executive leadership role is responsible for all aspects of market operations, including revenue growth, vendor occupancy, food & beverage performance, facilities management, expense control, employee development, customer experience, and community engagement. The General Manager serves as the senior leader of the market and is accountable for creating an exceptional experience for buyers, sellers, guests, and team members while driving sustainable business growth.

The General Manager is the face of the market and plays a critical role in shaping operational excellence, seller success, employee engagement, and long-term profitability. This position offers a unique opportunity to lead a complex operation that combines retail, entertainment, hospitality, events, facilities management, and community outreach.

We are seeking a dynamic leader who thrives in a fast-paced environment, enjoys developing people, solving problems, building relationships, and driving business results.

Candidates with experience managing retail centers, shopping centers, entertainment venues, event facilities, flea markets, farmers markets, hospitality operations, fairgrounds, attractions, or multi-unit businesses are strongly encouraged to apply.

Key Responsibilities

Leadership & Team Development

• Recruit, hire, train, coach, develop, and retain high-performing team members.
• Establish clear expectations, performance standards, and accountability measures.
• Foster a positive, service-first culture focused on teamwork, engagement, safety, and operational excellence.
• Build and develop future leaders through coaching, mentorship, and performance management.
• Lead by example while promoting professionalism, integrity, and ethical decision-making.
• Promote a respectful, harassment-free workplace environment.

Financial & Business Performance

• Assist in developing and managing annual operating budgets.
• Monitor revenue, expenses, labor costs, and profitability while implementing corrective actions when necessary.
• Analyze sales reports, operating metrics, income statements, balance sheets, and business trends.
• Drive revenue growth through increased buyer attendance, vendor occupancy, food & beverage sales, sponsorships, and special events.
• Develop and execute strategies that maximize shareholder value and long-term business performance.
• Identify opportunities to improve operational efficiencies and profitability.

Vendor Relations & Occupancy Growth

• Develop strong relationships with current and prospective sellers.
• Lead efforts to increase vendor occupancy and maximize space utilization throughout the market.
• Maintain a high level of seller satisfaction through proactive communication and problem resolution.
• Partner with vendors to support promotions, events, and business growth initiatives.

Food & Beverage Operations

• Oversee Food & Beverage operations to ensure profitability, quality, cleanliness, and exceptional guest service.
• Monitor sales performance, labor utilization, inventory controls, and operating expenses.
• Ensure compliance with all health, safety, food handling, and regulatory requirements.
• Identify opportunities to increase sales and enhance the guest experience through menu offerings, promotions, and operational improvements.
• Support the development and performance of Food & Beverage leadership and team members.

Facilities, Grounds & Operational Excellence

• Oversee the maintenance and appearance of all facilities, grounds, parking areas, common spaces, and customer-facing areas.
• Ensure the market maintains a safe, clean, organized, and welcoming environment for guests, vendors, and employees.
• Coordinate facility improvements, preventative maintenance programs, repairs, and capital projects.
• Protect company assets through proper maintenance, operational controls, and risk management practices.
• Ensure compliance with all company policies, safety standards, and applicable regulations.
• Identify opportunities to improve operational efficiency and enhance the overall customer experience.

Customer Experience & Community Engagement

• Create and maintain a best-in-class service culture for buyers, sellers, and employees.
• Professionally resolve customer and seller concerns with urgency, fairness, and professionalism.
• Serve as a visible ambassador for Colorado Springs Flea Market within the local community.
• Build strong relationships with local businesses, community organizations, schools, and civic leaders.
• Represent the market and United Flea Markets positively in all interactions.

Marketing, Events & Business Development

• Partner with the Marketing team to develop and execute creative marketing campaigns, promotions, and special events.
• Lead community outreach initiatives designed to increase attendance and market awareness.
• Coordinate events, entertainment, seasonal promotions, and community programs that drive traffic and revenue.
• Identify opportunities for strategic partnerships that strengthen the market's reputation and visibility.
• Support business development efforts focused on attracting new vendors, sponsors, and customers.

Organizational Leadership

• Maintain regular communication with company leadership and corporate support teams.
• Collaborate across departments to ensure consistency, accountability, and operational alignment.
• Utilize feedback, operational data, and performance metrics to develop action plans and drive results.
• Demonstrate strong decision-making, sound judgment, and a sense of urgency when addressing business challenges.
• Perform other duties as assigned.

Required

• Minimum 8 years of progressive leadership experience in retail, hospitality, business operations, entertainment, event management, property management, or related customer-focused industries.
• Proven success managing teams, budgets, operational performance, and customer service initiatives.
• Experience leading large-scale public-facing operations.
• Strong conflict resolution, problem-solving, and decision-making skills.
• Ability to analyze and understand sales reports, operating metrics, income statements, balance sheets, and financial performance indicators.
• Excellent communication, leadership, coaching, and interpersonal skills.
• Strong computer proficiency including Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint).
• Ability to manage multiple priorities in a fast-paced environment.
• Strong sense of ownership, accountability, and urgency.
• Ability to work weekends, holidays, and special events.

Preferred Experience

Candidates with experience in the following industries are highly preferred:

• Flea Market Operations
• Farmers Market Management
• Shopping Center or Mall Management
• Retail Store Management
• Multi-Unit Retail Operations
• Entertainment Venue Management
• Fairgrounds or Festival Operations
• Event Venue Management
• Hospitality Management
• Hotel General Management
• Restaurant Multi-Unit Leadership
• Food & Beverage Operations Management
• Recreation, Tourism, or Attractions Operations
• Property Management with Operational Oversight
• Community Event Management

Preferred Qualifications

• Bachelor's degree in Business, Management, Marketing, Hospitality, Operations Management, or a related field preferred but not required.
• Experience managing vendor-based or tenant-based business environments.
• Experience overseeing facilities, grounds maintenance, and capital improvement projects.
• Experience developing community partnerships and business development initiatives.
• Experience planning and executing large-scale events, promotions, and public gatherings.
• Bilingual English/Spanish is a plus.

Additional Requirements

• Valid Driver's License (Required)
• Clean Background Check (Required)
• Ability to work flexible hours, including weekends, holidays, and special events.
• Ability to walk the property extensively and work outdoors in varying weather conditions.
• Ability to lift up to 25 pounds occasionally.

At Colorado Springs Flea Market, you'll have the opportunity to lead one of the region's most recognizable and community-focused marketplace destinations. You'll oversee a diverse operation that combines retail, food & beverage, entertainment, facilities management, and community engagement while making a visible impact on the success of the business.

This role offers significant opportunities for professional growth and advancement within United Flea Markets for leaders who demonstrate strong performance, initiative, and a commitment to excellence.

If you're a hands-on leader who enjoys developing teams, driving business results, improving operations, creating exceptional customer experiences, and building community connections, we'd love to hear from you.

Benefits & Perks

• Bonus Opportunities
• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Unlimited PTO
• DailyPay
• Phone Stipend
• Free On-Site Parking
• Employee Discounts
• Employee Recognition Programs
• Leadership Development Programs
• Career Growth Opportunities
• Opportunity to Make a Visible Impact in the Community