Call Center Customer Solutions Sales Retention Representative

: Our agents earn an hourly base pay of $18.00 along with lucrative commission and incentives for a target hourly earnings of $25.00/hour or $52,018 annually. Top performers can earn $70,800, plus incentives. You may also qualify for free internet, TV and phone services (restrictions do apply). Are you looking to push your career to the next level at the best connectivity company in the country? Are you a persuasive communicator and good listener with a competitive, goal-oriented nature? If so, a job on Spectrum's Call Center Customer Solutions Sales team may be right for you. The Sales & Marketing organization is tasked with the promotion and sale of products and solutions to residential and Spectrum Business customers to help accelerate company growth and aggressively drive market penetration. Through sophisticated innovations and service reliability, we ensure our customers never miss a second of what matters most. Get started at a Fortune 100 company and see how far you can go! Be Part of the Connection On the Call Center Customer Solutions Sales team, you'll learn the art of active listening and be able to apply your problem-solving skills to deescalate customer concerns. You will be able to use your way with words to engage your callers, reinforcing the range and power of Spectrum's unique products and their value to generate sales. If you're interested in an opportunity to continuously learn and build new connections, we want to hear from you. What Our Call Center Customer Solutions Sales Representatives Enjoy Most About the Role

• Establishing and maintaining a high level of customer satisfaction, professionalism, and courtesy in all customer interactions
• Meeting or exceeding weekly and monthly Customer Solutions activity goals by utilizing sound telephone-based customer save techniques
• Responding to inbound sales calls promptly and efficiently, as outlined by the required call handling metrics
• Answering questions pertaining to billing inquiries, the pricing and packaging of our products, and account issues
• Proficiently explain all products and services to existing customers in an attempt to retain their business
• Having knowledge of competitors' pricing, packaging, and products in an effort to discuss side-by-side comparisons of Charter's and competitors' products and services

Working Conditions Days are busy and fast-paced, with numerous opportunities to work with others while building meaningful contacts and connections. You'll enjoy an established training program, ongoing mentorship, and long-term career growth on our team. If you enjoy providing strong customer service and want to work on an essential function of Spectrum's organization, this could be an exciting career for you. What You'll Bring to Spectrum Required Qualifications

• Education : High school diploma or equivalent
• Technical skills : Demonstrated computer and consumer electronics skills
• Language : Ability to read, write, speak and understand English
• Skills : Effective verbal and written communication skills. Working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone)
• Abilities : Can show judgment and initiative to accomplish job duties. Can use personal computer and appropriate software applications to include billing system and other role-related tools. Can apply appropriate sales techniques and demonstrate sustained achievement of stated sales goals. Can prioritize and organize effectively
• Working conditions : Office environment
• Schedule : Can work variable hours; may include weekends, holidays, and split days off

Preferred Qualifications

• Experience working in call center experience in the areas of customer service and/or phone sales, or equivalent experience 2+ years

Spectrum Connects You to More

• Dynamic Growth: The growth of our industry and evolving technology powers our employees' careers as they move up or around the company.
• Learning Culture: With a dedicated focus on training and development, employees can have confidence that day one is truly just the beginning of a dynamic career.
• Supportive Teams: Be part of a strong community that gives you opportunities to network and grow and wants to see you succeed.
• Total Rewards: See all the ways we invest in you—at work and in life

Apply now, connect a friend to this opportunity or sign up for job alerts! CRT110 2025-54353 2025 Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you're joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.