Support and Staging Engineer

Support and Staging Engineer Carrollton, TX SIMStation is currently searching for a full-time Support and Staging Engineer to support multiple phases of the client lifecycle, including service contract support, AV system staging, configuration, testing, troubleshooting, documentation, and customer communication. What can we offer YOU? Salary compensation commensurate with experience 15 days of paid time off (PTO) and 7 sick days Comprehensive benefits package including medical, dental, and vision insurance Opportunity to contribute to a mission‑driven organization advancing healthcare education and simulation technology Clear growth path toward the Support & Staging Team Lead role within the first 6‑12 months Qualifications 10+ years of experience with advanced proficiency in professional audio‑video systems staging and support Experience configuring and testing A/V and server/PC systems in a staging lab environment Experience with AV over IP systems, including DANTE audio, network video switchers, and related technologies Strong knowledge of rack building, cable management, cable testing, certification, and labeling Experience providing clients with high‑level remote technical support Experience managing technical documentation, including network summaries, bills of materials, and signal flows Ability to learn and become proficient using internal SIMStation technologies and workflows Strong communication, ownership, and follow‑through with the ability to coordinate across project and technical teams Interest in growing into a Support & Staging Team Lead role within 6‑12 months as performance and department needs evolve Knowledge of low‑voltage installation standards and construction processes is preferred CTS‑I certification is preferred Medical simulation experience is a plus Responsibilities Technical Support & Client Service Provide technical support for service contract clients Provide clients with high‑level remote technical support Provide exemplary customer support and clear internal and external communications Troubleshoot technical issues across AV, server/PC, networking, and SIMStation software environments AV System Staging, Configuration & Quality Assurance Configure, test, and troubleshoot AV systems in the Carrollton, TX office Ensure quality of AV system staging using SIMStation specifications and checklists Perform configuration and testing of A/V and server/PC systems in a staging lab environment Support AV over IP systems, including DANTE audio, network video switchers, and related technologies Support rack building, cable management, cable testing, certification, and labeling standards Project Coordination & Technical Documentation Study system drawings, specifications, and technical manuals for planning, staging, and post‑install testing/support Review project designs with the project team for accuracy, completeness, and system performance Create and manage accurate technical documentation, including network summaries, bills of materials, signal flows, and related project documentation Coordinate closely with Project Management and technical teams to support successful project execution and client readiness Process Improvement & Leadership Development Provide critical feedback for the continual improvement of Support & Staging department processes, standards, and checklists Learn and become proficient using internal SIMStation technologies, including ticketing systems, proprietary software, and department workflows Demonstrate ownership, follow‑through, and consistent technical judgment in support and staging activities Develop the skills needed to coordinate work, communicate priorities, and grow into a future Support & Staging Team Lead role #J-18808-Ljbffr Workstream