Sr Customer Relations and Quality Manager

Job Description Summary We are seeking a dynamic and results-driven Quality Manager to lead plant-level quality execution and ensure the highest standards of product and process quality. This role is accountable for customer quality performance, Quality Management System (QMS) ownership, laboratory operations, and end-to-end problem resolution. The Quality Manager will play a critical leadership role in driving customer satisfaction, compliance, and continuous improvement, while fostering a culture of Built-In Quality and Zero Defect mindset across the organization. Job Description What you’ll do: Serve as the primary quality interface to customers, ensuring strong relationships and responsiveness. Lead communication and resolution of customer non-conformities, complaints, and escapes. Ensure timely and high-quality responses using structured problem-solving methodologies (8D, RCCA). Drive customer satisfaction through proactive risk identification and mitigation. Quality Management System (QMS) Ownership Own and maintain the plant Quality Management System in compliance with internal and external standards. Ensure robust documentation control, process standardization, and audit readiness. Lead internal and external audits, ensuring closure of findings and continuous improvement. Drive adoption of quality standards, procedures, and best practices across all functions. Laboratory & Inspection Operations Lead and manage lab operations, including testing, inspection, and validation activities. Ensure accuracy, reliability, and compliance of testing methods and results. Optimize lab processes to support production and customer requirements efficiently. Drive continuous improvement in measurement systems and inspection capabilities. Problem Solving & Quality Assurance Lead and facilitate structured root cause problem solving for internal and external quality issues. Ensure effective implementation and validation of corrective and preventive actions (CAPA). Prevent recurrence by driving systemic improvements across processes and controls. Partner with manufacturing and engineering teams to address process-related quality risks. Plant-Wide Quality Improvement Lead cross-functional quality improvement initiatives to enhance process capability, reduce defects, and improve First Pass Yield (FPY). Deploy Built-In Quality principles and promote a preventive approach to quality. Establish and track key quality KPIs (e.g., PPM, COPQ, scrap, rework, escapes). Drive a culture of continuous improvement through Lean and Six Sigma methodologies. What you’ll bring: High school diploma / GED with at least 6 years of experience in Manufacturing Quality. 7–12+ years of experience in manufacturing quality or quality leadership roles. Strong experience with Quality Management Systems (QMS) and audits. Proven track record in customer quality management and issue resolution. Strong knowledge of problem-solving tools (8D, RCA, FMEA, SPC) Six Sigma certification (Green Belt or Black Belt). Experience leading lab/testing or inspection operations. Familiarity with Zero Defect, Built-In Quality, and Lean manufacturing principles. Experience in industrial, energy, or heavy manufacturing environments. What will make you stand out: Master’s degree from an accredited university or college A strong sense of ownership for quality performance and customer satisfaction Passion for driving quality at the source and preventing defects Ability to lead teams through complex quality challenges Commitment to building robust and sustainable quality systems. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). Relocation Assistance Provided: Yes For candidates applying to a U.S. based position, the pay range for this position is between $144,000.00 and $240,000.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set. Bonus eligibility: discretionary annual bonus. This posting is expected to remain open for at least seven days after it was posted on June 08, 2026. Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off. GE Vernova Inc. or its affiliates (collectively or individually, "GE Vernova") sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual. #J-18808-Ljbffr