Office Coordinator

Office Coordinator / Family Recruiter

At Rocketship Public Schools, we believe in the infinite possibility of human potential. We believe that every student deserves the right to dream, to discover, and to develop their unique potential and it is our responsibility and our privilege to unleash the potential inside every Rocketeer we serve. Our non-profit network of public elementary charter schools propels student achievement, develops exceptional educators, and partners with parents who enable high-quality public schools to thrive in their community. We are a collective of parents, teachers, leaders, and students working together to transform the future for underserved communities across our country. At Rocketship Public Schools, we are unleashing potential.

Rocketship is hiring for the position of Office Coordinator / Family Recruiter for a Rocketship school. This is a blended role that will support both school operations and family recruitment, with approximately 50% Office Coordinator responsibilities and 50% Family Recruiter responsibilities.

The Office Coordinator / Family Recruiter is the first point of contact for parents and students when they come to school, as well as a resource to the school community. This role also supports family recruitment, community outreach, and enrollment efforts by helping prospective families learn more about Rocketship Public Schools and supporting them through the enrollment process.

The Office Coordinator / Family Recruiter should always exhibit professionalism, treat people with respect, and be firm but compassionate in how they address the day-to-day challenges of a rigorous and purposeful school.

Qualifications

• Excellent written and oral communication skills
• Knowledge and cultural competence of the local student and parent community
• Highly developed interpersonal skills using tact, patience, and courtesy
• Strong interpersonal, communication, and customer service skills
• Ability to build strong relationships with families, students, staff, and community partners
• Effectively prioritize and juggle multiple concurrent projects
• Comfort in a fast-paced school environment and ability to work independently with minimal direction
• Ability to use a variety of software programs and quickly learn new ones
• Ability to work in a team as well as follow through independently to complete tasks as required
• Ability to maintain strict confidentiality where required and discretion when involved in sensitive conversations
• High tolerance for ambiguity, changing work priorities and deadlines, and a willingness to take on responsibilities and prioritize work on multiple projects
• Coordinator skills preferred
• 2-3 years of experience preferred
• Spanish language proficiency preferred due to the family-facing and community-facing nature of the role

Essential Functions

Enrollment, Student Information, and Attendance

• Build strong working relationships with parents and families
• Create and maintain complete and current student cumulative files
• Enter student information into our student information system and keep this information up-to-date throughout the school year as enrollment or information changes
• Manage the attendance process including contacting absent parents on a daily basis
• Coordinate the school's truancy process and communicate with parents as needed
• Administer Independent Study process for students with planned absences
• Collect doctor's notes and excused absence notes from parents for absentee documentation
• Work with current parents to solve problems and prevent student attrition

Family Recruitment and Community Outreach

• Support direct recruitment through community events, community canvassing, flyering, door knocking, and other outreach efforts
• Canvass within recruitment areas specified by the school or regional recruitment plan
• Support with phone calls, texts, and follow-up communication to new and prospective families
• Support prospective families through the enrollment process and help ensure a smooth handoff to the school operations team
• Assist with event planning and marketing for informational meetings, school tours, recruitment events, and community events
• Track recruitment activity in target areas and provide feedback to help refine recruitment plans

Health, Safety and Discipline

• Maintain emergency medical and contact information for all students
• Maintain complete and current immunization records for all students
• Administer basic first aid, distribute medication, maintain injury reports
• Be knowledgeable of all content in school safety binder, including emergency procedures
• Report all injuries and other school incidents to Human Resources
• Supervise students sent to the office for discipline and health reasons

Meals, Finance and Facilities

• Collect payments from parents
• Manage collection of free/reduced-lunch application forms from all families during the school year
• Collect lunch and uniform sales money from parents and provide receipts for payments
• Assist in managing and reporting day-to-day facilities problems
• Execute responsibilities related to emergency situations as assigned by the Principal

ISE/Special Education

• Act as intermediary to communicate written or oral information given by parents to the ISE team
• Ensure that all documents delivered or messages received are immediately given to ISE
• Maintain confidentiality regarding ISE students who receive special education services
• Partner with ISE Specialists on a school site to arrange IEP or ISE meetings

Administrative

• Perform general clerical duties including answering phones, taking and distributing messages, sorting mail, supporting translation of documents from English to Spanish as needed, and preparing general correspondence
• Facilitate arrangements for school activities, logistics, teacher development, parent development, recruitment events, informational meetings, and other activities
• Provide support to the Principal and teachers as necessary
• Use automated telephone system to send out school information as necessary
• Act as an interpreter, when necessary, in whole-school functions and smaller meetings
• Other duties as assigned

Salary Details

Salary band for this role ranges between $45,000-$50,000 annually.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk, hear, and communicate with both adults and children. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is frequently required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds and occasionally climb ladders. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is moderate to high.

Compensation:

Commensurate with qualifications and experience, plus excellent health and wellness benefits, 403b retirement plan, flexible spending account (FSA), and generous paid time off.

Rocketship Public Schools provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Rocketship Public Schools complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Rocketship Public Schools expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Rocketship Public Schools' employees to perform their expected job duties is absolutely not tolerated.