Public Space Operations Manager

POSITION SUMMARY

Under the direction of the Director of Public Space Operation, the Public Space Operations Manager will perform tasks that support a clean, orderly, and well-maintained Downtown Atlanta. ADID endeavors to care for and maintain the "curb appeal" of the public spaces - streets, sidewalks, parks, and plazas - within the belief that a tidy and clean environment contributes towards a safe environment and the overall quality of life. Operations Manager must work effectively with both internal teams and external stakeholders to ensure that public spaces are clean, safe, and welcoming for the community. This role will directly manage and supervise cleaning and maintenance tasks performed by Public Space Cleaning and Maintenance Technicians.

ABOUT DOWNTOWN ATLANTA, INC,

As the unified voice of Central Atlanta Progress and the Atlanta Downtown Improvement District, Downtown Atlanta, Inc. brings people together to strengthen economic vitality, activate, and shape what's next for the city's original neighborhood. Working alongside partners, we don't just maintain Downtown - we invest in it, care for it, and move it forward. For more than 85 years, we've served as Downtown's stewards and champions, inviting everyone to join us in creating a vibrant, welcoming, and dynamic Downtown. Downtown Atlanta, Inc. is comprised of two organizations:

Central Atlanta Progress, Inc. (CAP) is a private, not-for-profit 501(c)(4) corporation governed by a Board of Directors of Atlanta's business leaders who are dues-paying members of the corporation, CAP is a community development organization that provides leadership, programs, and services to preserve and strengthen the economic vitality and quality of life of Downtown Atlanta.

The Atlanta Downtown Improvement District Inc. (ADID) is a not-for-profit 501(c)(3) corporation funded through a Community Improvement District within which commercial property owners pay special assessments and is governed by a Board of Directors of nine private-and public-sector leaders. ADID strives to create a clean, safe, hospitable, and vibrant environment for Downtown Atlanta.

To learn more about Downtown Atlanta, Inc. visit

KEY RESPONSIBILITIES

We are seeking qualified and motivated candidates to perform the following duties and responsibilities:

Team Leadership & Performance Management

• Hire, supervise, discipline, and recommend termination of staff in accordance with organizational policies and procedures.
• Lead and facilitate team meetings to ensure clear communication, alignment, and execution of operational goals.
• Implement performance management practices that promote accountability and ensure a consistently high-performing, well-trained team.
• Provide ongoing training, coaching, and professional development to strengthen team capabilities and service delivery.
• Deliver regular, constructive feedback to support both individual growth and overall team effectiveness.

Scheduling & Resource Allocation

• Develop and manage staff schedules and daily assignments to support seamless operations.
• Set priorities and strategically deploy personnel and resources to ensure the district is consistently well maintained, clean, and visually appealing.

Operations Coordination & Administrative Support

• Lead and manage daily operations to ensure service delivery objectives are consistently met and exceeded, while contributing to both short-term execution and long-term strategic planning.
• Complete and submit all required documentation, reports, and administrative tasks with a high degree of accuracy and timeliness.
• Maintain clear, consistent communication and correspondence with stakeholders, leadership, and team members to ensure alignment, accountability, and operational effectiveness.

Field Operations & Service Delivery

• Proactively assess cleaning and maintenance needs through reports, team input, and direct observation to maintain a high standard of district cleanliness.
• Oversee and coordinate routine cleaning and maintenance activities across public spaces, ensuring visible and consistent service delivery.
• Conduct regular inspections to ensure the district remains well maintained and meets established quality standards.
• Provide real-time direction and feedback to team members to continuously elevate performance and outcomes.

Fleet, Equipment & Asset Management

• Ensure all vehicles and equipment are properly maintained, safe, and operational to support efficient service delivery.
• Assist in managing third-party service providers responsible for the upkeep and repair of fleet and operational assets.

Data Management & Reporting

• Utilize data systems to track service requests, monitor performance, and ensure timely resolution of reported concerns.
• Generate reports that support operational insights, accountability, and continuous improvement.

Inventory & Supply Management

• Maintain appropriate inventory levels to support uninterrupted operations.
• Ensure accountability and proper tracking of supplies and materials.

Safety, Compliance & Risk Management

• Promote and enforce a strong culture of safety, ensuring full compliance with OSHA and all applicable health, safety, and environmental regulations.
• Maintain organized and up-to-date Safety Data Sheet (SDS) documentation.
• Develop and deliver regular training programs to ensure team members understand and follow all safety protocols and regulatory requirements.
• Monitor and assess workplace practices to identify risks and implement corrective measures that protect employees, the public, and organizational assets.

Continuous Improvement & Innovation

• Proactively identify opportunities to enhance operations and improve service delivery.
• Implement best practices and innovative strategies to drive efficiency and maintain a high-quality, well-maintained district.

Perform other duties as assigned in support of operational excellence and the organization's mission.

ESSENTIAL QUALIFICATIONS

• Associate or bachelor's degree strongly preferred, or an equivalent combination of education and relevant experience.
• Minimum of six (6) years of management and operations experience, with a stable work history and positive employment references.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Strong leadership, organizational, and time management skills.
• Ability to multitask, prioritize effectively, and meet deadlines in a fast-paced environment.
• Excellent verbal and written communication skills, including the ability to read, write, and follow instructions in English.
• Keen attention to detail and commitment to high-quality standards.
• Professional demeanor, presentation, and attitude.
• Possession of a valid Georgia Driver's License.

PHYSICAL DEMANDS AND WORKS ENVIRONMENT

ADID is committed to providing reasonable accommodation for individuals with disabilities, if needed.

The employee must be able to:

• Perform standard office tasks, including using computers, phones, and other office equipment.
• Work outdoors during periods of extreme temperatures.
• Regularly communicate through talking and hearing.
• Frequently stand, walk, sit, and reach with hands and arms, including walking outdoors on streets and sidewalks.
• Lift and move objects weighing up to 50 pounds.
• Observe and inspect outdoor environments, including public spaces, streets, and right-of-way areas.
• Maintain good close and distance vision, with the ability to adjust focus as needed.
• Work in an environment with moderate noise levels, both indoors and outdoors.

POSITION CLASSIFICATION AND COMPENSATION

Employment, including benefits, is provided through Atlanta Downtown Improvement District, Inc.

Atlanta Downtown Improvement District, Inc. is an equal opportunity employer and will consider all qualified applicants for employment without regard to age, disability, religion, creed, political affiliation, race, color, sex, marital status, sexual orientation, or national origin.

This is a full-time, 40 hours per week, on-site in-person, exempt position.

Competitive compensation, along with a comprehensive benefits package, including personal time off (PTO), health and dental insurance, short-term disability coverage, a mass transit benefit, and a 401(k) savings program. Eligible employees may also receive discretionary performance-based bonus pay.

Employment is contingent upon successful completion of criminal background check and testing for illegal controlled substances.