Assistant Clinic Director

Job Description

Job Description

Assistant Clinic Director 

Location: Redwood City, CA

Company: IV Nutrition

About the Role

We are hiring an Assistant Clinic Director to support the management and daily operations of our clinic while delivering exceptional intravenous vitamin infusion services and an outstanding client experience.

This role combines clinical expertise, sales leadership, client relationship management, and team development. You will assist in overseeing staff, ensuring excellent client care, driving client retention, supporting clinic sales goals, maintaining compliance standards, and contributing to overall clinic performance.

This is a hands-on leadership role ideal for someone who thrives in both client care and business growth while developing high-performing teams.

What You'll DoClinical Care & Client Experience

• Administer IV therapies, including starting IVs and monitoring treatments
• Ensure client safety, comfort, and overall well-being throughout services
• Document client interactions, treatments, and responses accurately
• Provide education to clients regarding therapies, memberships, and wellness services
• Deliver a high-touch client experience that promotes loyalty and long-term relationships
• Address client concerns and service recovery opportunities promptly and professionally
• Conduct follow-up calls and outreach to clients to ensure satisfaction and encourage continued engagement
• Support membership enrollment, renewals, and retention initiatives

Sales & Client Retention

• Lead by example in promoting clinic services, memberships, and wellness programs
• Drive clinic sales performance through relationship-based selling and client education
• Monitor client retention metrics and identify opportunities to improve client engagement
• Coach team members on effective sales conversations and client relationship building
• Support achievement of clinic revenue goals through exceptional client experiences and consistent follow-up
• Partner with the Clinic Director to implement local marketing, referral, and retention strategies

Clinic Operations & Support

• Act as a backup point of contact for the Clinic Director
• Ensure compliance with clinical standards, policies, and regulations
• Complete required training related to nutrition infusion therapies
• Support daily clinic operations and workflow efficiency
• Monitor clinic performance metrics and assist with action plans for improvement
• Assist with inventory management, scheduling, and operational execution

Team Leadership & Development

• Assist in hiring, onboarding, and developing staff
• Train and educate team members on procedures, sales techniques, and client care standards
• Lead, motivate, and influence staff to meet performance goals
• Foster a positive, high-performance team culture
• Support ongoing staff development through coaching and accountability

Performance Management

• Monitor and document staff performance in partnership with HR
• Support coaching, goal setting, and career development
• Identify high-performing employees for growth opportunities
• Assist in conflict resolution and team management
• Help ensure team members consistently meet client service, sales, and operational expectations

Culture & Accountability

• Maintain a culture of trust, respect, and professionalism
• Lead by example with strong ethical and professional standards
• Promote positivity, resilience, and accountability within the team
• Champion a client-first culture focused on service excellence, retention, and results

Qualifications

• Active California RN License required
• Current BLS (Basic Life Support) certification required
• ACLS (Advanced Cardiac Life Support) certification preferred

Experience

• Minimum 1 year of vascular access or infusion experience
• Minimum 1 year of leadership or management experience
• Previous sales, membership, retail healthcare, hospitality, or client retention experience preferred

Technical Knowledge

• Microsoft Office
• Electronic Medical Records (EMR) systems
• Anatomy, medical terminology, and clinical practices
• Basic understanding of sales metrics, client retention strategies, and performance reporting

Skills & Attributes

• Strong attention to detail
• Excellent written and verbal communication
• High level of customer service and client care
• Proven ability to build client relationships and drive retention
• Leadership and team development skills
• Sales coaching and performance management abilities
• Ability to multi-task and prioritize effectively
• Strong problem-solving and decision-making ability
• Time management and organizational skills
• Self-motivated and able to work independently
• Adaptability, resilience, and professionalism

Working Conditions

• 8–10-hour shifts, Monday through Friday
• 1–2 Saturdays and Sundays per month required (based on staffing)
• Clinic environment with climate control and adequate lighting

Is This Role for You?Who This Role Is For

• A hands-on leader who enjoys both client care and team development
• Someone who thrives in a fast-paced clinical environment
• A professional who enjoys building client relationships and driving business growth
• A leader who is motivated by team performance, client satisfaction, and achieving sales goals
• Someone who values structure, accountability, and culture

What This Role Is Not For

• Someone who prefers non-clinical or administrative-only roles
• Someone uncomfortable managing people, performance, or sales expectations
• Someone who struggles with multitasking in a client-facing environment
• Someone who is not passionate about delivering exceptional client experiences and building long-term client relationships

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