Associate Manager, CPG Engagement

Introduction

SymphonyAI Retail is a leading provider of advanced AI-driven solutions and services specifically designed for the retail industry. We empower retailers and consumer packaged goods (CPG) companies with innovative technology to enhance their operations, optimize decision-making, and deliver exceptional customer experiences.

We are now hiring a Manager, CPG Engagement to join our team to lead AI-powered transformation in retail and CPG.

From customer intelligence to personalized marketing, and merchandising and category management, to supply chain and retail operations. This is an exciting time to join a fast moving, high growth Company. Our team share a passion for retail, data, and technology - we love to celebrate success and we'd like you to join us on our exciting journey!


This role serves as the part of the CPG & Retailer delivery team for key US based program. Critical for success in this role is the ability to generate actionable insights and build strong relationships with CPG organizations. An ability to quickly establish yourself as a trusted advisor to the Leadership team will help you to drive strategic and financial value for the client.


Job Description

WHAT YOU'LL DO:

• Support CPG client objectives to improve their overall business by driving customer loyalty and sales.
• Provide the thought leadership and consultative services required to drive customer-centric collaborative engagement with CPGs.
• Develop close consultative working relationships with VPs, Directors and Senior Managers from different functional areas including Category Management, Sales, Shopper Insights and Analytics.
• Participate in key client meetings and share insights to support decision making related to promotions, pricing, assortment, innovation, and category health.
• Coach clients' skill sets in the application of customer data methodologies and analytic approaches and the usages of SymphonyAI Retail's analytics tools to solve their key business issues and support their corporate strategies.
• Effectively oversee your client portfolio and take responsibility for achieving a 100% renewal rate among existing CPG clients. Simultaneously, deepen your understanding of the unique requirements of CPG clients, leveraging our solutions to drive successful upselling opportunities.
• Work with SRAI Analytics team to ensure timely and compelling delivery of ad hoc analytic projects that align with and deliver against focus Retailer & CPG business issues and needs.
• Work closely with The Learning Center and Sales Support teams on all CPG activities from training and on-boarding to contract administration and revenue tracking.

What You Need:

• Proven track record in turning data into actionable insights that drive action and deliver measurable business results.
• Excellent consultative, communication and project management skills.
• Knowledge of the business strategies and tactics employed by both CPG and FMCPG retailers.
• Familiar with scanning, panel, primary research, and their customer insights applications in a retail and/or CPG environment via software tools and consulting services.
• Effective developer and presenter of actionable customer insights and demonstrator of software tools to Director level of a CPG organization.
• Charismatic relationship builder.
• Proven entrepreneurial approach to business development, demonstrated through a track record of successful sales experience.
• Can work effectively with external HQ development and support functions.
• Written communication - creation of clear, concise, and actionable materials for the client.
• Proven track record in turning data into actionable insights that drive action and deliver measurable business results.
• Excellent consultative, communication and project management skills.
• Knowledge of the business strategies and tactics employed by both CPG and FMCPG retailers.
• Familiar with scanning, panel, primary research, and their customer insights applications in a retail and/or CPG environment via software tools and consulting services.
• Effective developer and presenter of actionable customer insights and demonstrator of software tools to Director level of a CPG organization.
• Charismatic relationship builder.
• Proven entrepreneurial approach to business development, demonstrated through a track record of successful sales experience.
• Can work effectively with external HQ development and support functions.
• Written communication - creation of clear, concise, and actionable materials for the client.

About Us

SymphonyAI Retail is a leading provider of advanced AI-driven solutions and services specifically designed for the retail industry. We empower retailers and consumer packaged goods (CPG) companies with innovative technology to enhance their operations, optimize decision-making, and deliver exceptional customer experiences. We are seeking a highly motivated and results-driven Enterprise Sales Executive to join our team, focusing on hunting new business opportunities within the retail CPG sector.