Business Operations Manager, EMEA

AIRS Medical is looking for a Business Operations Manager, EMEA to drive the day-to-day execution of our commercial operations across the region.

This role serves as the operational bridge between Commercial, Customer Success, Finance, Legal, HQ Operations, and external partners , ensuring commercial activities move smoothly from quotation and order through provisioning, invoicing, renewal, and partner operations .

This is an independent individual contributor role , not an administrative support position. You will be expected to take ownership of operational issues, coordinate stakeholders, identify bottlenecks, and drive matters through to resolution.

Key Responsibilities

• Quote & Order Management: Prepare quotations and order forms, review purchase orders, coordinate approvals, and ensure accurate handover from Commercial to operational teams.
• Order Processing & Provisioning: Coordinate order processing and license activation, ensuring required customer and partner information is complete and operational blockers are resolved.
• Invoicing & AR Support: Ensure invoice readiness, coordinate with Finance, track invoice status and overdue receivables, and resolve documentation or billing issues.
• Renewal Operations: Maintain visibility of upcoming renewals, coordinate preparation across Commercial, Customer Success, Finance, and partners, and proactively track risks and outstanding actions.
• Partner & Distributor Operations: Support operational onboarding and ongoing management of distributors and commercial partners, including documentation, internal setup, system access, and process alignment.
• New-Market Readiness: Coordinate operational requirements for new EMEA markets, working across Commercial, Legal, Finance, Regulatory, Customer Success, and HQ.
• Cross-functional Operations: Own day-to-day commercial operational issues, establish clear owners and deadlines, identify recurring bottlenecks, and build scalable processes.

What We're Looking For

• Approximately 4–7 years of experience in Business Operations, Commercial Operations, Order Management, or a related role.
• Experience supporting B2B commercial operations , ideally across multiple countries.
• Good understanding of quotations, purchase orders, invoicing, renewals, and order-to-cash processes .
• Strong cross-functional coordination and stakeholder management skills.
• Highly organized with a strong sense of ownership and follow-through.
• Comfortable working independently in a fast-growing and changing environment .
• Experience working with CRM and other business systems.
• Strong written and spoken English.
• Experience in SaaS, Healthcare, Medical Device, or Healthcare IT is a plus

Suggested KPIs

• Quote / order processing turnaround time
• Percentage of orders processed without operational rework
• Time from signed order / PO to license provisioning
• Invoice readiness lead time
• Renewal preparation completed before agreed deadlines
• Overdue AR follow-up completion rate
• Partner onboarding completion time
• Percentage of operational actions closed by agreed deadlines
• Number of recurring operational issues converted into standardized processes
• Reduction in routine operational escalations to senior management

Benefits

Work Conditions and Environment

• Work type: Full time under EOR
• Work from home, with occasional business travel
• Collaborate with team members around the country and the world
• Paid Time Off (30 days )
• Onboarding gifts and home office supplies
• Training & Development