Call Center Customer Service Representatives

Our client, a leading organization in the customer service industry, is seeking dedicated and motivated Call Center Customer Service Representatives to join their team. As a vital part of the Customer Support Department, you will support customers with professionalism and empathy. The ideal candidate will demonstrate excellent communication skills, patience, and a strong desire to assist others, aligning seamlessly with the company's commitment to outstanding service and inclusivity.

Job Title: Call Center Customer Service Representatives

Location: Reading, PA

Pay Range: $17

Shift: 8am to 6pm, Sunday through Saturday

What's the Job?

• Receiving inbound calls and creating notifications for customers
• Performing account maintenance and inputting data accurately
• Documenting customer notes on accounts to ensure clear communication
• Handling outage and emergency calls within company and regulatory guidelines
• Utilizing independent analysis and judgment to resolve customer concerns effectively

What's Needed?

• High school diploma or GED required
• Must pass company approved CSR test before completing the temp to hire assignment
• Strong customer service experience preferred
• Ability to sit at a desk and be on the phone for extended periods
• Excellent communication skills, including good grammar, tone of voice, and diction

What's in it for me?

• Opportunity to work in a dynamic and supportive environment
• Gain valuable customer service experience
• Work with a reputable organization committed to diversity and inclusion
• Potential for career growth within the company
• Comprehensive background checks and verification processes to ensure a safe work environment

Upon completion of waiting period, associates are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.