Regional Leader of Operations (Phoenix)

Foundation Partners Group is a multi-site operator of funeral homes, cremation centers, and cemeteries across 21 states. Since 2010, we’ve grown to nearly 1,400 employees by combining strong local leadership with disciplined operating systems.

We are actively scaling and standardizing our operations—focused on improving performance, building leadership capability, and delivering consistent results across markets. Our leaders run complex, service-based businesses with full accountability for people, operations, and financial outcomes.

THE ROLE

We are seeking a Regional Leader to oversee multiple funeral home locations across our Arizona Region

This is a multi-site operating role with full responsibility for performance across your region. You will lead through General Managers and Location Leaders to drive revenue, manage cost structure, and implement consistent operating standards.

You will partner closely with the Sr Vice President to improve execution, strengthen leadership teams, and deliver against financial and operational goals.

WHAT YOU WILL OWN

Multi-Site Performance & P&L

• Own regional financial performance, including revenue, EBITDA, labor, and operating expenses
• Drive performance through clear KPIs, regular operating reviews, and disciplined follow-up
• Identify opportunities to increase revenue and improve margin across locations
• Manage budgets, forecasting, and capital needs

Leadership & Talent Development

• Lead, coach, and develop General Managers and Location Leaders across multiple sites
• Build a strong leadership bench and address performance gaps quickly
• Establish a culture of accountability, ownership, and continuous improvement
• Ensure alignment on goals, expectations, and execution

Operational Execution

• Drive consistency in how locations operate, staff, and deliver services
• Partner with local teams to optimize scheduling, resource allocation, and workflows
• Ensure compliance with regulatory and safety standards across all locations
• Improve throughput, reduce variability, and elevate underperforming sites

Service Delivery & Local Market Leadership

• Ensure each location delivers a high-quality, consistent customer experience
• Support leaders in managing local relationships and community presence
• Balance operational efficiency with service expectations in a high-touch environment

Transformation & Scaling

• Lead through operational changes, system implementations, and process improvements
• Execute company initiatives across multiple locations with consistency and speed
• Translate strategy into clear, actionable plans at the local level

WHAT SUCCESS LOOKS LIKE

• Consistent delivery of revenue and EBITDA targets across all locations
• Reduced variability in performance between high- and low-performing sites
• Strong, accountable leadership teams with clear succession pipelines
• Improved cost control and operational efficiency
• High, consistent customer experience across the region

REQUIREMENTS

• 5+ years of multi-site leadership experience with P&L accountability
• Proven ability to improve performance across distributed locations
• Experience leading through General Managers or equivalent roles
• Strong financial and operational acumen
• Ability to operate in a service-based, regulated environment
• Bachelor’s degree preferred

PREFERRED

• Experience in funeral services, healthcare, hospitality, retail, or other multi-unit service industries
• Experience in a scaling or transformation environment
• Familiarity with CRM systems and operational performance tools

WHAT WE OFFER

• Competitive compensation aligned to performance
• Medical, dental, vision, 401k, and paid time off
• A true operating role with ownership across multiple locations
• Opportunity to lead within a growing, multi-site organization