Support Technician I

Mass General Brigham Technical Systems Manager

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Mass General Brigham is looking for a technical systems manager to manage and support a wide range of technical systems and equipment. Duties include transporting and setting up technical equipment and maintaining inventory. Also responsible for managing systems to ensure secure and efficient operations, providing technical support and troubleshooting, and offering technical guidance to peers to minimize disruptions and maintain productivity.

Essential Functions

• Transport, set up, install, and decommission systems.
• Perform tasks in accordance with layout diagrams and project schedules.
• Run diagnostic tests on systems; troubleshoot and resolve any technical issues.
• Assist customers as needed with technical issues related to computers, applications, or telecom.
• Document issues and resolutions effectively and efficiently.
• Provide professional, efficient, and effective customer service to the end-user community, focused on routine matters.
• Monitor and maintain inventory levels for equipment and accessories.

Qualifications

High school diploma or equivalent required. Experience in lieu of a degree is not accepted for this role. Licenses and credentials are not required. Customer service experience of 0-1 year is required. Knowledge, skills, and abilities include the ability to multitask and prioritize work demands, good interpersonal and communication skills, general knowledge of desktop and laptop computers, printers, and other computing equipment, proficiency with associated technical systems and software, and familiarity with Mac OS, Office 365, and common software applications, as well as phone systems.

Additional Job Details (if applicable)

Working conditions are onsite, Monday - Friday 8:00am - 4:30pm. Remote type is onsite. Work location is 500 Brookline Avenue. Scheduled weekly hours are 40. Employee type is regular. Work shift is day (United States of America). Pay range is $19.81 - $28.30/hourly.

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at View phone number on click.appcast.io.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half people-focused, half performance-focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.