Mortgage Servicing Specialist

Kforce has a client that is seeking a Mortgage Servicing Specialist in Owensboro, KY. Duties Include:

• Performs a variety of document processing and record keeping tasks associated with customer accounts that require a thorough knowledge of products and services in the assigned area
• Duties may include entering new account information; Changing information on existing accounts; Recording transactions; Answering customer inquiries; Receiving, classifying, consolidating and summarizing documents and information; Completing reports and providing administrative support
• Responsibilities may also include customer service duties such as answering customer inquiries, resolving customer problems and responding to customer requests for information
• Processing income checks and packages for Assumptions and Subordinations
• Mailing out packages for Assumptions and Subordinations
• Assisting in a phone queue to help answer questions to customers associated with Assumptions and Subordinations
• They will be expected to Complete checks same day, scan all packages same day and stay within SLA
• There are currently 30 employees in this department and Candidate will interact with customers, internal/external clients, phone and email
• Internal face-to-face with peers and on-site management
• Overtime: Potential, but limited
• Attention to detail, fast paced environment
• Great customer service and communication skills
• Ability to work in a high-pressure environment
• Ability to multi-task; Great teamwork
• Ability to be in office full-time
• Ability to work 8-5 CST
• MSP or DOCV/MIR would be great