Customer Account Manager (Remote opportunity)

Foods you love. Brands you trust. And a career that empowers you to grow.




At Nestlé USA, we’re all working towards the same goal – to delight and deliver for our consumers. With a rich portfolio of beloved brands, including DiGiorno, Toll House, and Coffee mate, in 97% of U.S. households, we have a unique opportunity – and responsibility – to be there for every moment in our consumers’ lives.

Joining Nestlé means becoming part of an inclusive workplace that inspires innovation, encourages strategic thinking and creativity, and celebrates your achievements. No matter where you work within the organization, you are empowered to challenge the status quo, embrace risk-taking, and pioneer new ideas. Our supportive and collaborative environment encourages bold ambitions and continuous learning so that everyone can grow and thrive.




This position is not eligible for Visa Sponsorship.

The Nestlé Professional Solutions at Nestlé USA leverages its position as the world's largest food and beverage company to bring brands that you enjoy in your home, to other areas of your life such as the workplace, restaurants, hotels, and your neighborhood College or University. Our portfolio of products and solutions includes beloved brands such as Stouffer's, Coffee mate, Nescafé, and Starbucks. With our extensive networks and industry knowledge, we offer unparalleled support and guidance to foodservice operators, ensuring their success in a competitive market. We strive to contribute to a healthier future by providing the finest ingredients and operational knowledge to every type of foodservice operation. The strength of our trusted brands is supported by a team of skilled professionals who are dedicated to deepening their industry experience. Our team of culinary experts and skilled product developers partner closely with foodservice professionals to generate creative, branded food and beverage solutions that address a wide variety of needs. Our employees thrive on opportunities to grow and develop within the food-service industry, ensuring that we are always at the forefront of industry trends and innovations.

This role will be primarily focused on effectively managing, retaining, and driving growth within our existing and new corporate business partner relationships Utilizing Nestle Out of Home’s robust portfolio of brands, we are seeking an experienced and accomplished, executive salesperson to establish, manage, grow and retain high value, brand accretive, mutually beneficial partnership across a breadth of customer channels including but not limited to: Healthcare, Higher Education, Corporate Dining, Hospitality, Recreation, Travel & Community Living.

In this role, you will be responsible for effectively managing key relationships with multiple partners within assigned channels. Additionally, you will play a crucial role in prospecting and onboarding new clients to expand our business reach. As the primary relationship owner for these accounts, you will oversee contract management, program development, and expansion initiatives. Collaboration with field sales teams and engagement with all business and support functions within Nestle Coffee Partners will be essential to ensure seamless execution and success in this role.

Summary of Core Responsibilities & Qualifications

Strategic Partnership Leadership

• Establish and cultivate executive-level relationships with decision makers in assigned accounts
• Build effective proposals based on customer needs, consumer insights, and customer decision criteria leveraging a storytelling approach
• Create and execute strategic joint business planning and reporting for both business partners and internal stakeholders
• Source and analyze insights and analytics to drive business decisions
• Acquire in-depth knowledge and expertise in customer channels to become a trusted subject matter expert

Deal Making

• Generate, manage and execute complex and high impact partnership contracts and programs with both existing and potential new business partners
• Conduct thorough cost benefit analyses of high-value partnerships to assess their potential value.
• Strong executive presence and maturity

Cross-Functional Collaboration & Program Management

• Lead teams and work across marketing, category, digital, finance, and field sales to analyze business performance and shape initiatives that can be implemented successfully across system
• Direct new program implementation and national account rollouts; ensuring alignment with enterprise priorities and objectives
• Act as a representative for both the customer and the company when engaging with internal and external key stakeholders

Summary of Requirements: Ideal Candidate will have

• 4-year Bachelor’s degree
• Direct B2B sales or general management at Fortune 500 companies, premium/luxury brands, food & beverage (8+years)
• National program management (3+ years)
• Complex contract negotiations (3+ years)
• Foundational financial acumen
• Functional knowledge of marketing, operations, finance, and competitive strategy
• Ability to adapt strategies, plans, and thrive in ambiguous environment
• Functional knowledge of Request for Proposal (RFP) processes and proposal submissions
• Skilled at simplifying complicated material to communicate in a concise and effective way

The approximate annual pay range for this position is $120,000 to $160,000. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities as well as geographic location.

Nestlé offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. Learn more at Nestle in the US Benefits | Nestlé Careers

It is our business imperative to remain a very inclusive workplace.




To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.

The Nestlé Companies are equal employment opportunity employers. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at View email address on us.fitly.work or please dial 711 and provide this number to the operator: View phone number on us.fitly.work.

This position is not eligible for Visa Sponsorship.

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Job Requisition: 409975