Desktop Support Analyst

Contract Position In Minneapolis, MN

This position requires various skill sets in both technical and analytical areas. This position is cross trained in many areas in order to provide optimal support and resolution to fulfill internal customer's desktop, telecom & network infrastructure field support needs including—desktops, printers, scanners, handheld devices, monitors, laptops, tablets, IOS devices and other related desktop hardware and software issues. In addition, this position provides installation and troubleshooting of network and phone infrastructures, including installation of preconfigured switches, term servers, UPS's, wired and wireless phone, making cross connects, etc. This position may coordinate requests and implement infrastructure moves, additions and changes system-wide, while gathering and analyzing internal customer requirements to fulfill business needs.

Principle Responsibilities:

• Processing requests
• Desktop troubleshooting and support
• Telecom troubleshooting and support
• Network troubleshooting and support
• Customer Service
• Documentation and Project Management
• Policies and Procedures

Skills: Desktop, Troubleshooting, Support, Customer service, Active directory, Windows 10, Hardware

Additional Skills & Qualifications: Lifting weight up to 32 lbs. occasionally and up to 25 lbs. frequently

Experience Level: Intermediate Level

Job Type & Location: This is a contract position based out of Minneapolis, MN.

Pay and Benefits: The pay range for this position is $23.00 - $25.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available; Life Insurance (Voluntary Life & AD&D for the employee and dependents); Short and long-term disability; Health Spending Account (HSA); Transportation benefits; Employee Assistance Program; Time Off/Leave (PTO, Vacation or Sick Leave).

Workplace Type: This is a fully onsite position in Minneapolis, MN.

Application Deadline: This position is anticipated to close on Aug 28, 2026.