Front Desk Receptionist

Job Description Front Desk Receptionist Mission The mission of the Front Desk Receptionist is to ensure a loving, peaceful and joyful atmosphere for staff and incoming families. Outcomes 1. Meet Customer Service Goals 2 cards minimum sent per week to families 1 "5 Star" Google Review earn a minimum per month 95% of guests rate their overall customer experience as a 5 on the guest experience survey. 100% of guest concerns are successfully resolved and receive a follow up call. 100% of the time, Rainbow Service Guidelines are implemented 2. Meet Enrollment Goals (K-12) 25 scholars minimum per class (PK) 20 scholars minimum per class 3. Meet Documentation Goals 100% of all guest action requests are entered in the Call/Visit Log ResponsibilitiesFront Office Ensures that the front office and work rooms areas are clean, organized, and welcoming. Proficient in Ascender and SchoolMint Maintains a positive working environment that fosters a professional learning community atmosphere. Manage gate and door entry following security protocol. Greets visitors to school, and determines the nature of their business, and escorts visitors to their destination. Collect IDs and issue visitors' badges to all guests on campus. Issues and collects temporary key cards as needed. Creates magical moments for incoming scholars and families. Regularly sends cards or notes to families to create and build personal relationships. Commits to detail and accuracy. Delivers excellent customer service, this is a priority and should be conducted respectfully while utilizing de-escalation strategies when necessary. Adheres to and enforces school policies and procedures. Ensures phone calls and emails are responded to within a school day unless the call or email occurs outside the workday, which would then be handled the next school day. Communicates professionally and effectively with parents, scholars, and campus staff via email, telephone, and fax, and trains others to do so. Works with school personnel to maintain integrity and accuracy of scholar records, including maintenance and tracking of attendance and retention. Resolves or directs routine internal and external inquiries with parents and employees. Oversees requisition, receive, and distributes/stores classroom, school office and workroom materials and supplies; maintains ongoing inventory; processes packing slips. Maintain an awareness of the school calendar and school events. Overflows of any duties not covered. Examples given but not limited to are cafeteria duty, dismissal duty, morning carline duty, covering classrooms, etc. Maintain booking and cleanliness of conference rooms. Enrollment During enrollment season, collect new scholar data such as MAP test scores, previous report cards, and STAAR scores. Oversees dissemination of enrollment packages during parent interest meetings and for walk-in parents. Greet families and assist with Parent Interest Meetings answering enrollment questions as they arise. Assist with maintaining scholar enrollment and campus capacity. Assist with enrollment counseling for incoming scholars and families. Assist with enrollment, transfer, discharge, and readmission process for scholars and the preparation of related records and files. School Finance Proficient in "My School Bucks" invoice payment program. Create invoices for fees in My School Bucks for scholars, staff, and others as applicable. Fiduciary responsibilities for collection, dual-counting, and deposit of funds daily . Staff Leadership Responsibilities Recognizes problems and impediments and reports them promptly with options for solutions to the Office Manager; promotes and assists with constructive resolutions. Adheres to and enforces board policy, school guidelines, and administrative directives Read and comply with the Procedures Manual, Employee Handbook, Scholar Handbook and Scholar Code of Conduct Ensuring the campus maintains > 98.5% daily attendance and timeliness Establishes and maintains professional and cooperative working relationships with all stakeholders: parents, scholars, staff, neighbors, and partners. Promotes and maintains a positive and effective school climate by ensuring that all interactions with staff, scholars, parents, and the public at large are prompt, efficient, helpful and friendly. Multitask many things at once in a busy office environment. Solves problems joyfully as issues arise. Perform other duties as assigned by the Principal and Deans. Reports To The Front Desk Receptionist reports directly to the Front Office Manager and Dean of Operations or Principal.