Office Manager

Office Manager

We're currently searching for an Office Manager to join our Residential Well-being team in Blacksburg, VA to help us in our mission. So, if you're passionate about supporting student success, please keep reading. Here's what you need to know about the role:

• You'll be joining the Residential Well-being team; a department centered on creating intentional residential communities that are characterized by belonging, flourishing, compassion for self and others, and meaningful engagement.
• You'll be reporting to the Director of Residential Well-being, in a regular twelve-month, 100% university staff appointment.
• You'll serve as a primary point of contact for the Residential Well-Being office, providing high-level administrative support to the Director of Residential Well-being and Senior Director of Hokie Wellness and other departmental leadership as needed.
• You'll maintain current knowledge of residential well-being and university policies to provide appropriate and adequate responses while providing high-level customer service.
• You'll act as the Human Resources liaison for professional and hundreds of student staff members, along with other financial administration duties.
• You'll have extensive interaction with stakeholders across the institution, as well as students and families, and must handle situations with the utmost discretion and tact.
• You'll have the chance to grow and take advantage of a developmental plan with opportunities to advance within the Department and the Division.
• You'll be offered a base compensation package between $45,000 - $50,000, along with a comprehensive benefits package which includes health insurance, paid leave, retirement, tuition assistance, VT discounts, and so much more!

Here's what you need to know about the university:

• Virginia Tech as an employer is committed to developing well-rounded employees who are active members of the university community as well as the community at-large. From comprehensive insurance plans to tuition assistance, Virginia Tech offers employees a variety of benefits and perks to help team members build a fuller and more balanced life.
• The Division of Student Affairs believes that changing the world requires courageous leadership and commitment to curiosity, integrity, civility, and service to others. Our culture is defined by a commitment to our Aspirations for Student Learning.
• Students come first in Residential Well-being, and we've refocused structures, functions, roles, and processes with that in mind. To start, we separated housing functions to ensure that our Residential Well-being team can focus solely on fostering community, building relationships, and supporting students' well-being and success, while working collaboratively with colleagues in housing and facilities. And in our new model, professional staff and student leaders are assigned to a group of students, rather than to buildings. These changes may sound small, but they underscore philosophical transformation at the heart of Residential Well-being.

Required qualifications:

• Associate's degree in Business Management, Office Administration, or related field, or equivalent training and/or related experience.
• Previous office administration experience with evidence of processing complex reports, spreadsheets, invoices, payroll administration, handling confidential material, and confidential file maintenance.
• Knowledge of standard office communications and procedures.
• Strong bookkeeping and word processing skills with emphasis on efficiency, accuracy, and organization.
• Excellent customer service and communications skills, both verbal and written, to a diverse group of people in a friendly, courteous manner.
• Ability to work independently with little supervision and collaboratively within a team-based environment, prioritizing work, and performing multiple functions simultaneously.
• Ability to professionally handle stressful, complex situations in relation to parent and student needs; to work with a diverse population; and maintain security and confidentiality of records and information (high integrity requirement).

Preferred qualifications:

• Bachelor's degree and/or equivalent related experience, education and training.
• Previous experience in a high-volume customer service position in an academic environment.
• Knowledge of University policies and procedures.
• Preference given to candidates with previous office management experience.
• Knowledge of Windows, Microsoft Office 365 and Outlook.
• Knowledge of University Purchasing Card procedures, HokieMart, Banner (HR, Student System, Time Entry, and LMM), or similar.
• Prior experience in Higher Education or nonprofit/philanthropic setting.

Pay Band 3. Overtime status: Non-Exempt: Eligible for overtime. Appointment type: Regular. Salary information: $45,000 - $50,000. Work schedule: Monday - Friday 8:00 am - 5:00 pm. Hours per week: 40. Review date: 05/15/2026. Additional information: The successful candidate will be required to have a criminal conviction check.

About Virginia Tech: Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including Blacksburg, the greater Washington, D.C. area, the Health Sciences and Technology Campus in Roanoke, sites in Newport News and Richmond, and numerous Extension offices and research institutes. A leading global research institution, Virginia Tech conducts more than $650 million in research annually. Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance. These valuable contributions to university shared governance provide important representation and perspective, along with opportunities for unique and impactful professional development. Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, ethnicity or national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law. For inquiries regarding non-discrimination policies, contact the Office for Civil Rights Compliance and Prevention Education at View phone number on click.appcast.io or Virginia Tech, 220 Gilbert Street, Suite 5200, Blacksburg, VA 24061. If you are an individual with a disability and desire an accommodation, please contact Robin Atkins at View email address on click.appcast.io during regular business hours at least 10 business days prior to the event.