Operations Specialist

Job Description

Job Description

373216 Operations Specialist

Location: New York City, NY

Job Type: Contract

Contract Length: 6+ Months

Salary Range: $42.00/Per Hour

Benefits Available!

Weekly Pay!

$42.00/Hour

Shift Details : 1st shift

Day starts at : 08:00AM

Day Ends at : 04:00PM

DESCRIPTION:

Major Objectives:

The mission of the team is to work with customers to help reduce electric consumption within the five boroughs of New York City as well as Westchester County during key times of system need.

The team utilizes a Demand Response Management software tool to organize and track customer participation in demand response programs.

The Specialist will provide flexible, day-to-day operational support to the Demand Response team, contributing across multiple workflows that support the enrollment, dispatch, and settlement of utility demand response programs.

This role is designed for a highly organized, analytically minded person who can quickly learn business processes, manage recurring operational tasks, and support time sensitive activities during the demand response season.

The Operations Specialist will work closely with internal program managers, operations staff, and external stakeholders to ensure customer enrollments are processed accurately, program communications are handled efficiently, demand response events are supported in real time, and settlement data is prepared and validated in accordance with established procedures.

Responsibilities and Job Description:

Support customer enrollment workflows, including application tracking, and coordination with internal teams and external participants.

Maintain operational trackers and documentation used to manage program activity across the demand response lifecycle.

Assist with seasonal ramp up activities, including enrollment readiness and post season clean up.

Inbox and Communications Management:

Serve as a point of support for the teams shared inbox triage incoming requests, and route issues to the appropriate team members.

Respond to routine customer and stakeholder inquiries using established templates and procedures.

Track open items and follow up to ensure timely resolution.

Demand Response Event Support:

Support event calling activities during active demand response periods, including pre-event checks, customer notification support, and post event follow up.

Assist with monitoring event participation data and flagging anomalies or missing information for review.

Provide operational support during time sensitive grid events as needed.

Settlements and Data Analysis:

Assist with settlement processing activities, including data validation, reconciliation, and update of settlement trackers.

Review and investigate settlement discrepancies in coordination with program leads.

Prepare data files or summaries used for settlements and internal reporting (under guidance).

Continuous Improvement:

Identify opportunities to improve documentation, tracking, and recurring operational processes.

Establish processes, policies, and procedures to make the Demand Response programs operate more efficiently.

Support ad hoc analyses or special projects as demand response programs evolve.

Required Skills:

High attention to detail and ability to follow defined processes in a regulated environment

Strong written and verbal communication skills

Proficiency in Microsoft Office, specifically Excel (V lookups, filters, pivot tables)

Exposure to BI Tools, Databases, or additional analytical tools (please list which systems and how much experience)

Comfortable working across multiple workflows and priorities in a fast-paced operational setting.

Preferred Skills:

Experience with energy, utilities, demand response, or related operational programs.

Experience supporting settlements, billing, incentives, or financial reconciliations.

Ability to quickly learn new systems and adapt to changing program needs.

Strong analytical skills with the ability to work independently with large datasets and operational trackers.

Team player

Proved track record to meet strict goals and deadlines for deliverables

Strong organizations skills

Education or Certification Requirement:

Must have Bachelors Degree, prefer a degree in one of the following or closely related field Finance, Economics, Business, Accounting, Engineering, IT, Sciences, Environmental Studies.

Company Description

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Our Mission

To simplify the job search process for job seekers while providing increased visibility and exposure employers require in order to successfully fill their open positions. We aim to connect eager job seekers with diverse job opportunities for quality employers.

Company Description

Search for job opportunities across the United States with JobsRUs. JobsRUs is a job search engine designed to create a simpler experience for job seekers searching for their dream job and employers looking for their dream employee. Using our job search engine, job seekers can expect to find a diverse selection of permanent and temporary job opportunities throughout the USA. The job opportunities found on JobsRUs are aggregated from employer career sites, recruitment agency sites, and job boards and include both full time and part-time job opportunities in all skill sets and industries.\r\n\r\nOur simple apply process allows job seekers to submit their resume to various employers without needing to navigate away from the JobsRUs site to submit a lengthy application. We do not require job seekers to set up a profile in order to start searching and applying for jobs. Our job board displays both sponsored and free job postings, allowing us to provide job seekers with diverse career opportunities for both small and large employers and provide employers with the necessary exposure and visibility to get their jobs seen by the RIGHT job seekers to successfully convert applications into hires.\r\n\r\nEvery day we add thousands of new job openings to the JobsRUs database with new job opportunities being added every hour. Check us out and come back often. Your dream job is waiting.\r\n\r\nOur Mission\r\n\r\nTo simplify the job search process for job seekers while providing increased visibility and exposure employers require in order to successfully fill their open positions. We aim to connect eager job seekers with diverse job opportunities for quality employers.