Senior Renewals Manager

Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword – it's a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all. The Opportunity At Qualified by Salesforce, our Senior Renewals Manager will strive to create long‑term, trusting relationships with our customers. The Senior Renewals Manager will own a portfolio of existing strategic customers, prioritize maximizing customer retention through negotiating complex contracts and developing new business from existing customers. At Qualified, you are holding the keys to our annual renewal kingdom. You drive these existing relationships ensuring that we maintain thriving, happy customers while also navigating the moving pieces and complexities around startup contracts that also will cross over to massive Salesforce agreements through eventual M&A activities. What You’ll Be Doing Owning our customer renewals by building and maintaining long‑lasting client relationships Developing strong relationships with customers, connecting with key business executives and stakeholders and preparing customer‑facing presentations and pricing Answering client queries and identifying new business opportunities among existing customers Liaise with cross‑functional internal teams to improve the entire customer experience Serve as the lead point of contact for all customer account management matters Negotiate contracts and close agreements to maximize profits and minimize customer churn Ensure the timely and successful delivery of our solutions according to customer needs and objectives Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders Forecast and track key account metrics (e.g., quarterly sales results and annual forecasts) Prepare reports on account status Collaborate with sales team to identify and grow opportunities Assist with challenging client requests or issue escalations as needed What We’re Looking For 5‑7 years of proven work experience as a Senior/Lead/Principal Renewals Manager, Enterprise Account Manager, or Key Account Manager. BA/BS degree in Business Administration, Sales or relevant field. Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C‑level. Solid experience with CRM software (e.g., Salesforce) and CPQ tools. Experience delivering client‑focused solutions to customer needs. You have a way with people, and are an excellent communicator. Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail. Excellent listening, negotiation and presentation abilities. Strong verbal and written communication and negotiation skills in order to handle multiple tasks and clients at once. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via the Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national‑origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job‑related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $71,400 – $95,500 annually. Your recruiter can share more about the specific salary range for the job location during the hiring process. There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $78,540 – $105,140 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. #J-18808-Ljbffr salesforce.com, inc.