Strategic Account Manager (Defense)

Job Description

Job Description

Opportunity: Strategic Account Manager (Defense) Location: Sterling Heights, MI or Lima, OH

Supporting the Vice-President Global Defense, the Strategic Account Manager will participate in the management of operations and client relationships with a large and strategic defense customer. This role will also involve liaising between customers and cross-function internal teams to ensure the timely and successful delivery of our solutions according to customer needs.

RESPONSIBILITIES

• Collaborate with the operations team to ensure efficient and effective coordination of operational changes, as well as minimize impact on business processes. 
• Ensure the timely and successful deliver of solutions according to customer needs and objectives. 
• Counsel operations team on meeting the SLA commitments and development of intake proposals, as well as assist in operational planning against budgeted commitments. 
• Work with operational leaders across the USA, UK & Canada.
• Work with operations team to forecast future skill needs to acquire and develop a workforce with the appropriate mix of business knowledge, technical skills, and competencies. 
• Provider leadership, coaching, and direction as it pertains to policies and procedures. 
• Manage the content of the Monthly and Quarterly Business Reviews working with internal partners to ensure professional quality documents are deliver to the client. 
• Build and maintain relationships with the client to develop a clear understanding of the business' needs, ensuring cost-effective delivery of services. 
• Be an advocate of the client balancing the current and future needs of the client and contractual commitments of the company. 
• Achieve objectives through collaboration and influencing rather than directives. 
• Travel to sites in Canada, US, and UK as required. 

SKILLS & Experience

• 5-8 years' Client/Vendor Relationship Management experience with strong negotiating skills
• 3-5 years' experience in manufacturing supply chain environment
• Experience applying conflict resolution techniques to prevent and mitigate issues. 
• Experience working effectively and collaboratively with employees at all levels/areas of the organization. 
• Strong business acumen and knowledge of business concepts, including strategy development and financial analysis. 
• Strong MS Office skills. 
• Experience working with ERP and WMS systems and with projects involving system integration. 
• Strong analytical and problem-solving skills. 
• You align team members through clear articulation of direction and expectations. 
• You deliver on accountabilities through a reasonable appropriation of time and resources. 
• You apply critical thinking an analytical skills when problem solving. 
• You utilize tools and processes effectively to support people and business operations. 
• You can build professional business cases and present them to gain support and approval from internal and external stakeholders. 
• Must be US Passport holder with the ability to maintain security clearance 
• Prior military service preferred.

EDUCATION

• Bachelor's Degree in a related field

  Why Join Us

• Work in an environment where safety is our first priority
• The opportunity to build a career with a growing company
• Comprehensive benefits including medical, dental and vision
• Life and disability insurance
• Wellness programs to support your family’s well-being
• A 401(k) plan with company match
• Company team wear allowance
• Company sponsored social events
• Community volunteering