Deskside Support Technician

Deskside Support TechnicianGlobalXperts (GX) is a U.S.-based global technology consulting, managed services, professional services, staff augmentation, and field services enterprise. We empower organizations worldwide to design, build, migrate, optimize, modernize, secure, and operate mission-critical IT environments across more than 120 countries. Our core capabilities span Cloud & AI Governance, Managed Infrastructure (24x7x365 Global NOCs), Data Centers, Enterprise Networking, Cybersecurity, Digital Workplace, Contact Centers, and Global Field Services.Summary of PositionWe are seeking a customer-focused Deskside Support Technician to provide onsite IT support in a hybrid work environment. This role serves as the primary point of contact for end-user technology support, ensuring employees have a seamless experience with their devices, applications, collaboration tools, and meeting spaces.ResponsibilitiesEnd User SupportProvide walk-up, deskside, and remote support for Windows and macOS endpointsTroubleshoot and resolve hardware, software, operating system, printer, network, and Microsoft 365 issuesManage incidents and service requests through ServiceNow or similar ITSM platformsDevice Deployment & Asset ManagementPerform laptop and desktop imaging, configuration, deployment, and refresh activitiesCoordinate employee onboarding and offboarding, including equipment provisioning, recovery, and account-related supportMaintain accurate asset inventory and lifecycle tracking recordsSupport hardware repairs, warranty coordination, and equipment replacementsCollaboration & Meeting SupportProvide support for conference rooms and collaboration technologiesTroubleshoot and maintain meeting room AV equipment, cameras, displays, microphones, Teams Rooms, and wireless presentation systemsAssist with hybrid meetings by resolving audio, video, and connectivity issues before and during meetingsPerform routine testing and preventative maintenance of meeting room technologyTechnical EnvironmentWindows 11 and macOSMicrosoft 365 (Outlook, Teams, OneDrive, SharePoint)ServiceNow ticketing systemActive Directory / Microsoft Entra IDLaptop imaging and endpoint management solutionsPrinters, peripherals, and collaboration technologiesPreferred QualificationsMicrosoft 365 administration experienceITIL Foundation, CompTIA A+, or equivalent certification