Chief of Staff to the COO

About the role This position is for a Chief of Staff supporting the COO and helping the organization operate with greater focus, clarity, and efficiency. The role acts as a strategic partner responsible for converting high-level direction into execution, strengthening internal coordination, and keeping priorities moving across departments. What you’ll do Turn broader business goals into concrete action plans and make sure they are carried through across teams. Act as a link between the CEO, COO, leadership, employees, and outside stakeholders. Assist with HR and hiring efforts, with an emphasis on improving recruitment workflows and the employee journey. Review existing processes, project visibility, and reporting tools, then refine them so they can scale with the business. Work closely with the COO to assess priorities, monitor progress, and keep major initiatives aligned. Help manage recruiting activity, including candidate screening, interview coordination, and assessment support. Create and maintain internal communication approaches that encourage openness and engagement. Support employee growth programs such as training, mentoring, and performance management structures. Build executive summaries, internal updates, and KPI tracking dashboards. Spot operational roadblocks early, identify inefficiencies, and suggest practical solutions. Communicate on behalf of the company with partners, vendors, and clients when needed. What we’re looking for Excellent communication abilities, both written and spoken, along with strong people skills. Clear strategic thinking and the ability to analyze issues across functions. Background in HR or people operations, especially recruiting and employee development. Solid experience in operations and project coordination. Sound judgment, professionalism, and care when handling sensitive information. Comfort working in a fast-moving environment that changes quickly. Strong collaboration skills and the ability to build productive working relationships. Hands-on experience with Google Workspace, Microsoft Office, Salesforce, and applicant tracking systems. Education and experience A bachelor’s degree in Business Administration, Communications, Human Resources, Organizational Leadership, or a related discipline is preferred. The ideal background includes 5 to 8 years of professional experience, with 2 to 3 years in a strategic, HR, or operations leadership capacity such as Chief of Staff, HR Business Partner, or Strategy Associate. Experience in a high-growth company or financial services setting is a plus. Compensation and benefits The salary range for this role is $130,000 to $160,000, depending on experience. Medical, dental, and vision insurance Life insurance and commuter benefits 401(k) retirement plan Flexible spending accounts (FSA) Additional information The company may use AI-assisted tools during parts of the hiring process, including resume review, application analysis, and response evaluation. These tools are meant to support the recruitment team and do not replace human judgment. Final hiring decisions are made by people. For more information about data handling, candidates may contact the company directly. Responsibilities Convert strategic objectives into practical plans and drive execution across teams. Serve as the main communication channel among executive leadership, staff, and external stakeholders. Support recruiting and HR-related work, including process improvement and employee experience initiatives. Improve workflows, project tracking, and reporting structures to help the company scale. Partner with the COO to review priorities, track progress, and maintain alignment on initiatives. Coordinate recruiting pipelines, candidate evaluations, and interview scheduling with HR and hiring teams. Develop internal communications that improve transparency and engagement. Contribute to programs focused on employee development, mentoring, and performance management. Prepare executive briefings, internal reports, and KPI dashboards. Identify bottlenecks and operational issues early and recommend corrective actions. Represent the organization in discussions with partners, vendors, and clients. Requirements Strong written, verbal, and interpersonal communication skills. Ability to think strategically and apply critical analysis across functions. Experience in HR or people operations, especially recruiting and employee development. Demonstrated capability in operations and project management. High discretion, sound judgment, and professionalism with confidential information. Adaptability in a fast-paced and evolving environment. Strong relationship-building and teamwork skills. Proficiency with Google Workspace, Microsoft Office, Salesforce, and ATS tools. Bachelor’s degree in Business Administration, Communications, Human Resources, Organizational Leadership, or a related field preferred. 5-8 years of professional experience, including 2-3 years in a strategic, HR, or operations leadership role preferred. Experience in high-growth or financial services environments preferred. Perks & benefits Medical, dental, and vision coverage Life insurance Commuter benefits 401(k) retirement plan Flexible Spending Accounts (FSA) #J-18808-Ljbffr