Ticketing Coordinator

Ticketing Coordinator

Select's Ticketing Coordinator will be responsible for providing exceptional service from invoice creation to distribution. The Ticketing Coordinator will handle a high volume of transactions, working with internal and external customers ensuring billing needs are met.

The essential job functions include, but are not limited to:

• Perform review of ticket pricing daily and process for manager review.
• Tracking of rental equipment on and off rent.
• Perform review of customer requirements/pricing before generating and posting tickets.
• Process tickets per customer requirements in a timely manner.
• Assist Credit and Collections with researching and resolving disputes.
• Review/process rejected/disputed tickets daily.
• Submit tickets into customer ticketing portals/EDI.
• Communicate with other departments to resolve discrepancies.
• Assist with month-end closing.
• Maintain and understand customer requirements to pay.
• Practice open communication with Operations and team leaders to ensure everyone is aware of any customer requirements/pricing changes.
• Practice open communication with AR teams to ensure emails and questions are being answered in a timely manner.
• Run and monitor reports to identify ticketing issues daily to ensure ticket accuracy before sending to customer/invoicing.

Other duties may be assigned.

Requirements:

• High school diploma /GED.
• Competency in Microsoft applications including Excel, Word, and Outlook.
• Ability to add, subtract, multiply, and divide in whole numbers, common fractions, and decimals.
• Excellent communication skills (verbal and written).
• Attention to detail and ability to multitask.
• Must have strong organizational skills.
• 10 key by touch.

Select Values and Guiding Principles:

• W: Working Safe
• A: Accountability
• T: Teamwork
• E: Excellence
• R: Respect

Top Tier Benefits:

• Medical, dental, vision, coverage in addition to life and disability insurance plans.
• Paid vacation days and paid holidays.
• Retirement and savings (401K) plan with company match.
• Referral bonus with no cap on number of referrals.
• Paid training.

Compensation is competitive and commensurate with experience.

Physical demands and exposures:

• This position works inside a climate-controlled environment. The company will supply adequate training and equipment to perform the functions of the job. Some travel will be required.
• Monday Friday, 8am-5pm.
• Involves sitting at a desk for extended periods of time.
• Needs high degree of concentration in a busy area.
• Ability to lift up to 25 lbs.

Select Water Solutions is an equal opportunity employer. It is Select's policy to prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants without regard to any protected class, status, characteristic, or activity.