Marketing Specialist - Customer Experience (Part-Time)

Marketing Specialist – Customer Experience (Part-Time)

The Marketing Specialist – Customer Experience role supports internal teams in creating a consistent and positive customer experience. This position contributes to customer feedback initiatives, issue resolution coordination, retail store programs, merchandise planning, and store signage execution. The role collaborates closely with marketing, operations, and external vendors to deliver engaging customer experiences that align with brand standards and business goals.

This is a part-time role, averaging 24-28 hrs per week.

Pay: Starting at $27.13/hr, with potential for higher pay based on skills and experience.

What You Will Do in This Role:

• Assist with customer experience and loyalty programs, including managing survey responses and coordinating issue resolution with internal teams.
• Help analyze customer feedback and share insights, identifying opportunities for improvement with marketing and operations teams.
• Collaborate with cross-functional teams to maintain customer-facing standards and manage the monthly retail checklist to highlight gaps and enhancements.
• Oversee aspects of the retail merchandise program, including ordering and distributing inventory to ensure a balanced and relevant selection.
• Coordinate store signage efforts by processing requests, working with vendors, and ensuring alignment with brand and experience guidelines.
• Support internal processes related to customer communications, data management, and operational standards.
• Travel as needed for training or to provide support at other locations.

Our Ideal Candidate:

• 3–5 years of experience in marketing, customer experience, retail merchandising, or a similar role.
• Strong ability to collaborate across teams.
• Solid understanding of operations and process management, with a proactive approach to improving workflows.
• Effective problem-solving skills, with strong planning, organization, and general marketing knowledge.

What Will Put You Ahead:

• Bachelor's degree in marketing, business, or a related field
• Experience managing cross-functional initiatives, coordinating programs, and working with vendors or internal stakeholders.
• Background in process improvement or optimization.

What We Can Offer You:

• Competitive pay to recognize your valuable contribution
• 401(k) with matching
• Wellness programs to focus on building healthy habits while earning prizes and cash bonuses throughout the year
• Casual dress attire
• Family-owned company where you're more than just another employee

Foley Industries – Foley Equipment, Foley Power Solutions, Foley Rental, and SITECH Central – proudly stands at the forefront of progress, serving customers in Kansas and Western Missouri for over nine decades. With a dedicated team of over 1,000 employees, we are committed to delivering exceptional service, top-quality parts and rentals, and unparalleled sales support across a comprehensive range of Caterpillar and allied construction equipment, power generation solutions, and cutting-edge SITECH construction technology. As we continue to empower our customers' success, we invite you to explore the endless opportunities that await you at Foley. To learn more about our company and join our team of industry leaders, please visit Foley Industries, Inc. is an Equal Opportunity Employer (Race/Gender/Veteran/Disabled/Sexual Orientation/Gender Identity). To request a reasonable accommodation or assistance in completing the application, call View phone number on click.appcast.io or email View email address on click.appcast.io. At this time Foley does not participate in any Visa sponsorship programs.