Final Expense Insurance Sales Call Center Agent

Job Description

Job Description

Job Title: Final Expense Insurance Sales Call Center Agent
Department: Operations / Insurance Sales
Reports To: Team Leader Operations
Last Updated: 05/20/2026
Location: In-Office | Suite 849, 1250 West Sam Houston Parkway S, Houston, TX 77042
Status & Salary: Full-Time. Base salary as well performance incentives

About the Role

We are building a high-performance final expense insurance sales floor in Houston and are looking for motivated, energetic, and results-driven sales agents to join our growing team.

This is a phone-based sales role focused on helping customers with final expense insurance solutions while working in a fast-paced, competitive, and team-oriented call center environment.

If you are confident on the phone, hungry to earn, coachable, and comfortable working toward production goals, we want to speak with you.

What You’ll Be Doing

• Handle inbound and outbound sales calls related to final expense insurance products
• Speak with customers, understand their needs, and guide them through available insurance options
• Follow company sales processes, scripts, compliance standards, and operational procedures
• Work closely with Team Leaders and management to improve production and performance
• Maintain strong activity levels, professionalism, and attendance standards
• Participate in daily huddles, coaching sessions, and training activities
• Work toward daily, weekly, and monthly production targets
• Maintain accurate customer information and call documentation within company systems
• Contribute positively toward floor culture, energy, and team environment.
• Maintain quality sales practices focused on customer retention and long-term policy persistency
• Work toward maintaining low chargeback and cancellation ratios through compliant and ethical sales practice
• Monitor and improve key performance indicators (KPIs) including close rate, talk time, activity levels, attendance, and production consistency
• Maintain professionalism, compliance standards, and proper customer handling throughout all sales interactions

What We’re Looking For

• Active Life & Health Insurance License required with other active non-resident licenses across multiple states (strongly preferred)
• Strong communication and phone skills
• Positive attitude and willingness to learn
• High energy, coachable, and performance-driven mindset
• Comfortable working in a fast-paced sales environment
• Ability to handle objections and stay motivated under pressure
• Reliable attendance and strong work ethic
• Prior call center, telesales, final expense, Medicare, life insurance, or insurance sales experience is strongly preferred

Compensation Structure

• Competitive base compensation
• Performance-based bonuses and incentives
• Additional earning opportunities tied to production and quality performance
• Fast-track growth opportunities into senior sales and leadership roles as the company scales

Why Join Us

• Ground-floor opportunity with a rapidly growing insurance agency
• High-energy and team-oriented environment
• Leadership team focused on coaching and growth
• Opportunity to grow quickly based on performance
• Strong earning potential for motivated individuals
• Real career growth as operations scale

Important Note

This is a performance-driven environment. We are looking for individuals who are comfortable being accountable for activity, production, attendance, and sales performance.

Benefits

• Paid time off
• Performance incentives and contests
• Training and growth opportunities