Clinical Operations Technician — Patient Care & Compliance

Full job description Audit Score: Overall summary of the audit score, should meet the targeted values (Monthly) Documentation: Consent for all including Data privacy, dialysis prescription, medication prescription, handbooks (100% Compliance); Infection control (90% Compliance); Reprocessing, BMWS, Machine maintenance, Medication Management, Complication Management & Concentrates Preparation Action and closure on NC's (Within Efficiency (Support to Sr Tech/Clinic In charge to achieve minimum 80%); Cost optimization: Proper utilization of Consumable per treatment, Electricity, water, proper Management of patient and staff roster, repair & maintenance cost by proper handling of machines/equipment's (Support to Sr Tech/Clinic In charge/Admin Executive to achieve the organization Goal) 100% adherence to Lab entries, treatment completeness and patient admission etc... in EuCliD Patient Care Management: Patient Satisfaction survey score - Quarterly (Satisfaction rating minimum 4.5 out of 5); Patient Dropout and Patient Transfer (Should not be more than 3%); RQMT reporting (100% incidents as per policy need to be report to Sr Tec/Operations); LAB compliance (Serology should be done once in 3 months and Monthly LAB's as per Nephrologist written prescription); Vaccination of patients (As per FMC policy); Support in Implementing and Achieving clinical KPI targets with collaboration with Nephrologist; Patient routine assessment. Infection Control, Reprocessing, Bio Medical waste, Machine Disinfection and Maintenance, Risk Management, Crash cart maintenance, Emergency Equipment maintenance. Adherence - Company Policies: Ensure adherence to company's time & attendance policy; Ensure adherence to company's code of conduct & Compliance; Maintain the team camaraderie Drive effectively the positive environment for Unit. Training: 90% attendance in training; Work Instruction- Compliance to be 100%; Attend all hands-on skills; Pre-& Post assessment to score above 80%; Participate in mock drills in hospitals (90% attendance). #J-18808-Ljbffr Oracle