Trust & Safety New Associate - Bilingual: English/Portuguese

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture’s clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today’s biggest business challenges. You will receive competitive rewards and access to benefits programs and world‑class learning resources. Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands‑on job experience. You will deliver value to our clients, while making a larger impact on society. You will be responsible for analyzing and reviewing user profiles, audio, videos, and text‑based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns. Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well‑being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture’s well‑being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well‑being. Key Responsibilities: Review, classify and/or remove content according to client guidelines, using specific tools and channels. Understand and remain updated on changing client policies and guidelines. Investigate, resolve, and relay complex content issues to the broader Trust and Safety team. Serve as an advocate for the user community. Participate in process improvement initiatives that improve quality and efficiency of work. Participate in continuous training programs and workgroup discussions for optimal development in the role. Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe. Role Requirements: This is an onsite role in Austin, TX. You will be expected to relocate to and work in Austin and the pay range is set accordingly. Must be flexible to work any shift including nights, weekends and holidays. Basic Qualifications: Minimum 1 year of customer service experience. Fluent in Portuguese. Professional Skills: Excellent comprehension, communication, and fluent in Arabic and English. Strong coping, emotional resilience, and stress‑management skills. Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies. Strong attention to detail. Comfort synthesizing and analyzing information from multiple streams. Strong critical thinking and decision‑making skills. Deep familiarity and passion for the internet, internet platforms, and internet culture. High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported. Ability to work well individually and as part of a team. Ability to work differing rotations/shifts and non‑standard work hours. Flexibility in meeting changing business needs in a fast‑paced environment. Commitment to quality, efficiency, and effectiveness. Previous business process outsourcing, customer service, or content moderation experience is a plus. Compensation and Benefits: Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted until 07/10/2026. Accenture Flex offers a market competitive suite of benefits including medical, dental, vision, and long‑term disability coverage, a 401(k) plan, and paid time off. Role Location / Hourly Salary Range – California $23.70 to $23.70; Cleveland $23.70 to $23.70; Colorado $23.70 to $23.70; District of Columbia $23.70 to $23.70; Illinois $23.70 to $23.70; Maine $23.70 to $23.70; Maryland $23.70 to $23.70; Massachusetts $23.70 to $23.70; Minnesota $23.70 to $23.70; New York $23.70 to $23.70; New Jersey $23.70 to $23.70; Washington $23.70 to $23.70. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. At Accenture a criminal conviction history is not an absolute bar to employment. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information. California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please refer to the additional information available on our website. #J-18808-Ljbffr Accenture