Medical Receptionist

Benefits:

• Dental insurance
• Opportunity for advancement
• Vision insurance
• 401(k)
• Health insurance
• Paid time off

Position Summary

Integrated ENT Allergy & Immunology is seeking a professional, compassionate, and detail-oriented Medical Receptionist to join our growing team at our Woodbury location. As the first point of contact for patients, you will play a vital role in delivering an exceptional patient experience while ensuring the efficient day-to-day operation of the front office. The ideal candidate possesses outstanding customer service, organizational, and communication skills, with the ability to multitask in a fast-paced specialty practice while maintaining the highest standards of professionalism, accuracy, and confidentiality.

Key Responsibilities

• Welcome patients, visitors, and healthcare providers in a courteous, professional, and patient-centered manner.
• Answer, screen, and route incoming telephone calls while providing exceptional customer service.
• Schedule, confirm, reschedule, and coordinate patient appointments to maximize provider productivity.
• Maintain provider schedules, including consultations, follow-up visits, testing appointments, and referrals.
• Register new patients and verify demographic, insurance, and billing information.
• Verify insurance eligibility, obtain referrals and prior authorizations when required, and communicate insurance requirements to patients.
• Collect copayments, outstanding balances, and process patient payments in accordance with company policies.
• Monitor patient accounts and assist with payment arrangements when appropriate.
• Receive, screen, and appropriately direct scheduled and walk-in patients and visitors.
• Maintain accurate, complete, and up-to-date electronic medical records (EMR).
• Organize, file, retrieve, and maintain patient records and office documentation.
• Coordinate with clinical staff to ensure efficient patient flow throughout the office.
• Process incoming mail, correspondence, faxes, and other office documentation.
• Monitor office supply inventory, place orders, and verify deliveries to support uninterrupted office operations.
• Assist with maintaining office equipment by identifying operational issues and coordinating service or repairs.
• Maintain a clean, organized, and welcoming reception area.
• Protect patient privacy by maintaining strict compliance with HIPAA and all confidentiality standards.
• Follow all company policies, procedures, and quality standards.
• Participate in ongoing training and professional development opportunities.
• Perform additional administrative duties as assigned to support the practice.

Required Qualifications

• High school diploma or equivalent required.
• Minimum of three (3) years of customer service experience in a professional setting.
• Previous experience in a medical office, physician practice, or healthcare setting preferred.
• Minimum of one (1) year of experience using Electronic Medical Record (EMR) systems preferred.
• Proficiency with Microsoft Office Suite.
• Knowledge of medical terminology preferred.
• Previous experience with insurance verification, appointment scheduling, and patient registration preferred.
• Previous experience in an ENT, Allergy, Immunology, or other specialty physician practice preferred but not required.

Knowledge, Skills & Competencies

• Excellent interpersonal and customer service skills.
• Strong verbal and written communication abilities.
• Exceptional organizational and time management skills.
• Ability to prioritize multiple responsibilities in a fast-paced healthcare environment.
• Strong attention to detail and accuracy.
• Professional telephone etiquette.
• Ability to maintain confidentiality and exercise sound judgment.
• Knowledge of medical office procedures, scheduling practices, and insurance verification.
• Familiarity with Electronic Medical Record (EMR) systems.
• Ability to work independently while contributing effectively within a collaborative healthcare team.
• Commitment to providing compassionate, patient-centered care.