Product Operations Specialist

Product Operations Consultant

Primary Skills: Systems Thinking (advanced), OKR Frameworks (advanced), Process Design (advanced), Workflow Automation (intermediate), Airtable (advanced)

Contract Type: W2 Duration: 8+ Months Location: Seattle, WA, Los Gatos, or Los Angeles, CA (Hybrid Prefer) Pay Range: $70-$75/hr. on W2

Job Summary: Our client is looking for product operations focused on maintaining continuity for core planning and OKR rhythms within the commerce product operations team, specifically supporting the commerce lifecycle & platform (CL&P) product team. The role requires a systems-thinking approach to become a scalable partner, focusing on driving alignment, improving scale and efficiency, and disseminating information to stakeholders. The primary goal is to help CL&P establish and document a stronger product operations foundation, including ways of working and operating rhythms, to hand off a durable operating model for the team to run independently.

Key Responsibilities:

• Define and document team-specific ways-of-working standards designed to be sustainable beyond the engagement.
• Design and pilot core operating cadences (planning, OKRs, QBRs), creating templates and a playbook for the team.
• Produce decision-ready readouts for leadership based on input gathered during the engagement.
• Establish portfolio-level operating processes, including intake and prioritization, roadmap and launch-calendar tracking, and reporting.
• Support stakeholder communication by informing partners about key dates, changes, and dependencies, and establishing a single source of truth for plans and decisions.
• Build scalable systems, workflows, and tooling, leveraging AI/automation where appropriate, to reduce manual effort post-engagement.
• Identify and document operational opportunity areas across the product development lifecycle, providing actionable recommendations for the team.

Must-Have Skills:

• 6+ years of experience in product operations, business operations, or a related field, with a background in project-based engagements for establishing new processes.
• Proven ability to design operational processes, rhythms, and systems in fast-paced, ambiguous environments, and to work independently within a defined scope.
• Fluency with operating cadences such as planning, OKRs, and QBRs, and the ability to synthesize inputs into clear, decision-ready outputs.
• Demonstrated experience in building leverage-creating tooling and workflows, including practical application of AI and automation.
• A strong ability to identify operational opportunities within a product development lifecycle and to prioritize recommendations.
• Excellent cross-functional partnering skills with product, engineering, TPM, design, and non-technical teams.
• Proficiency with product/ops tooling (e.g., Jira, Airtable) and adaptability in applying frameworks.
• Outstanding written and verbal communication skills, including clear executive updates.

Industry Experience:

• (Preferred) Consumer subscription, commerce/payments, identity, or lifecycle/growth domain experience.
• Experience operating within a commerce product operations team and supporting product teams focused on commerce lifecycle strategy and foundational capabilities.