Administrative Client Coordinator

Administrative Client Coordinator

Carmel, Indiana

About The Job

The MJ Companies are looking for a dedicated Administrative Client Coordinator to support our Benefits Consulting Client Executive team by providing high-quality internal client service, strategic coordination, and comprehensive administrative support throughout the client lifecycle. In this role, the Administrative Client Coordinator will play a crucial part in ensuring seamless client experiences, coordinating key tasks such as meeting scheduling, data preparation, and follow-up communications. Acting as a vital link between Client Executives and various internal resources, the Administrative Client Coordinator will support a range of client-focused activities, from organizing core meetings to managing client deliverables and tracking essential tasks. This position requires a proactive individual with strong organizational skills, attention to detail, and a commitment to delivering excellent service.

Essential Functions

Client Support and Administrative Tasks

• Coordinate core and ad-hoc client meetings and follow-up calls as needed (calendar management, internal & external communication etc.).
• Prepare meeting rooms for client and vendor visits and coordinate client engagement activities (e.g., client dinners and lunches).
• Track and maintain internal lists used for client outreach such as client surveys and contact lists leveraging agency CRM.
• Support Client Executives with administrative service requests, ensuring prompt and high-quality assistance.

Support Client Deliverable Production

• Prepare client deliverables, compiling data, formatting slides and relevant content, ensuring quality and accuracy.
• Assist with annual refresh of the client deliverable templates.

Open Enrollment Coordination

• Coordinate Open Enrollment tasks, including content preparation, editorial review, and milestone tracking.
• Assist with quality control for Open Enrollment client deliverables, as needed.

Collaboration and Communication

• Coordinate closely with Client Executives and the Benefits Consulting team to align strategic objectives and support needs.
• Maintain regular communication with the department leadership for ongoing support and alignment.

Education

• High school diploma or equivalent required.
• Bachelor's degree preferred, or relevant work experience.

Knowledge & Experience

• Preferred minimum of 2 years in client-facing customer service, administrative support, or project management. Demonstrated skills: project management, prioritization, problem-solving, sense of urgency, detail-oriented, excellent organizational and time management, follow-through and ability to work independently
• Proven ability to work independently with minimal supervision as well as collaborate among the team daily and contribute to MJ's Culture.
• Excellent verbal and written communication skills; professional presentation skills

Technical Functions

• Highly proficient in the use of Microsoft Office products (Excel, Word, Outlook, PowerPoint)
• Strong project management and client service background