Cluster IT Manager

Cluster It Manager

Welcome to a workplace where everyone passionately believes in one purpose! Our company's commitment extends beyond tasks; it's about infusing every action with purpose. We are dedicated to bringing unparalleled passion and customer focus to every facet of our business, creating an environment where your contribution truly matters. With 70 years of experience, we are the leading strategic partner, providing specialized solutions for airlines, airports, and enterprises across 21 countries throughout The Caribbean and Latin America. At GCG, we believe the secret recipe for a perfect team blends talent, focus, and discipline. We seek these qualities in candidates eager to thrive in a diverse and multicultural environment. Our comprehensive solutions include Sky Dining, Airport Dining, Aviation Support, and Culinary. With a team of over 5,500 highly skilled experts dedicated to excellence, we uphold the highest standards of quality and service. We are committed to elevating travel & culinary experiences for all our customer's journeys, becoming the top choice in the region.

The Cluster IT Manager will lead our IT team, being responsible for managing, controlling and integrating the IT infrastructure, systems, applications, and services of our organization across the stations of the designated cluster (Region) to ensure the IT template governance and to leverage proper growth forward of infrastructure and applications ecosystem following and promoting the Group IT policies.

Duties & Responsibilities include, but are not limited to:

Manage and supervise the IT infrastructure, systems, networks, applications, ITSM platform, and services at cluster level to ensure that all IT systems and services meet the needs of the business and are aligned with organizational goals and objectives.

Develop, implement, maintain, and sustain the IT policies, procedures, and standards to ensure the effective and efficient operation of the IT function.

Collaborate with cluster stakeholders to identify and prioritize IT initiatives that will support business growth and development, aligned with the group priorities.

Plan, coordinate and control the implementation of new applications and system enhancements ensuring they are completed on time, on budget and in scope.

Ensure the guidelines of the demand management process are followed supporting the prioritization process done by the business thus assuring the proper life cycle applications management.

Control IT budgets and allocate resources effectively associated with projects and day-to-day operations at the cluster level.

Report the progress of applications deployment, maintenance, software upgrades, operational issues to upper IT levels, end-users and stakeholders.

Provide and conduct cybersecurity culture guidance, including training and awareness programs for employees managing security incidents, investigation, containment, and recovery.

Lead a team of IT professionals and provide guidance and mentorship to team members.

Stay up to date with emerging technologies and trends in the IT industry and evaluate their potential impact on the organization.

Maintain relationships with key IT vendors and IT service providers and negotiate contracts and service level agreements as required.

Qualifications & Skills

Education and qualifications

• Bachelor's degree in computer science, Information Technology, or a related field.

• Strong technical knowledge and experience with IT infrastructure, systems, applications, and services.

• Project management experience is required, PM certification is a plus.

• Experience with ERPs and other systems like but not limited to: SAP R3, SAP S/4HANA, SAP Business One, ICG, Microsoft Dynamics, Oracle, POS systems, electronic invoice systems among others.

• Intermediate professional proficiency in English and Spanish is required.

Skills/Competencies

• Influencing others. Ability to effectively communicate, engage and influence business GCG leaders and users to make IT related decisions considering current needs and group IT policies and standards.

• Drive for results. Take IT regional goals as its own and drive group initiatives to that result.

• Program management. Ability to provide oversight and management to synthesize/bring synergy to multiple initiatives by establishing courses of action for self and others to ensure that work is completed efficiently, adjusting priorities, establishing management routines to effectively track progress and identify issues, removing barriers and leveraging resources.

• IT Governance. Learn the current IT governance, policies, standards and templates. Ability to implement and follow policies, procedures, and guidelines, based on prevalent frameworks.

• Vendor Management. Ability to manage the IT vendor in terms of compliance, negotiation, SLA, follow up and project management.

• Analytical skills: Capacity to observe, analyze and develop creative and technical solutions to any problem raised by any user within the group.

• Excellent communication and interpersonal skills, with the ability to build relationships with stakeholders at all levels.

• Ability to work under pressure and to tight deadlines, with a strong focus on delivering results.

Experience

• Minimum of 10 years of experience in a managerial role within the IT industry.

• 8 years of project management experience including but not restricted to: development of business cases, detailed project planning, resources planning and management, budget control, risk management and scope management.

• Experience leading and managing teams across multiple locations.

• Proven track record of implementing IT policies, procedures, and standards.

The role requires moving between business locations locally, for example between the office and locations located within the airport and surroundings. (if applicable)

From IT standpoint the traveling should be something around 20% and it will be directly related to the strategy IT team will build together to identify the travel needs.

Embark on a journey with us, where every day brings new opportunities for growth and success. If you thrive in a dynamic environment and want to be part of a team that celebrates achievements, come, be a part of our story. Your career adventure starts here!