Client Service Representative (CSR)

Client Service Representative (CSR)
Mill Pond Veterinary Hospital

Mill Pond Veterinary Hospital is seeking a friendly, customer service-driven individual to join our team! Our mission is to provide exceptional veterinary care to our community while supporting pets and their families with compassion and dedication.

We carefully select team members who demonstrate empathy, strong communication skills, and a genuine passion for animal care. We pride ourselves on fostering a supportive, educational, and positive environment for our staff, clients, and patients.

Position Overview:
The Client Service Representative (CSR) plays a vital role in creating an outstanding client experience. As the first and last point of contact, this position sets the tone for each visit by providing a warm, professional, and welcoming atmosphere. The ideal candidate is a true "people person" who thrives in a fast-paced environment and enjoys building relationships with clients and their pets.

CSRs must be able to multitask efficiently, remain calm under pressure, and communicate clearly and compassionately-especially in emotional or high-stress situations. A strong understanding of hospital services and the ability to confidently relay that information to clients is essential.

Preferred Qualifications:

• Previous experience in a veterinary or medical setting is a plus

Key Responsibilities:

• Greet clients and pets warmly, creating a positive first impression
• Answer multi-line phones promptly and professionally
• Schedule appointments in accordance with hospital guidelines
• Maintain accurate client and patient records in the system
• Communicate clearly with clients regarding services, products, and care recommendations
• Prepare estimates, treatment plans, consent forms, and invoices
• Process payments, including cash, credit cards, and checks
• Verify and dispense prescriptions, including diets and preventatives, with proper instructions
• Weigh pets and record accurate data in medical records
• Assist in maintaining a clean, organized reception area
• Handle client concerns with empathy and professionalism
• Recognize urgent situations and alert medical staff as needed
• Support overall hospital operations and workflow

Skills & Attributes:

• Compassion for animals and their owners
• Positive, team-oriented attitude
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Ability to work efficiently in a fast-paced environment
• Comfort with computer systems and veterinary software
• Professionalism, patience, and emotional intelligence

Benefits & Perks

• Competitive compensation based on experience
• Health, dental, and vision insurance
• Mental health support with 24/7 access
• Generous PTO, paid parental leave, and holiday pay
• Annual scrub allowance
• Free RACE-approved CE platform (including VA and tech-specific content)
• 401(k) with employer match
• Incentive programs recognizing team contributions to great care
• Personal pet care discounts at all CVP locations + pet insurance discounts
• Internal mobility and advancement opportunities across the CVP network

At Mill Pond Veterinary Hospital, the CSR role is essential to delivering exceptional care and service. If you are passionate about helping people and their pets while working in a collaborative and supportive environment, we encourage you to apply!

CVP does not discriminate in hiring or employment on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, marital status, or any other characteristic protected by applicable law.