Senior Customer Support Specialist

Senior Customer Support Specialist

We are looking for a Senior Customer Support Specialist to join our Rexel USA team in Anaheim, CA.

Summary: The Senior Customer Support Specialist is responsible for managing high complex project business by placing orders, tracking shipments, and billing the customer correctly. The Senior Project Manager owns the relationship with the customer, manages relationships with sales and vendors, and is responsible for maintaining clear and timely communication throughout the project. What You'll Do:

Manage all aspects of high profile/complex projects that require a high level of product knowledge

• Communicate to the customer, expedite OS&Ds (over, short & damaged) and resolve customer issues promptly
• Read through all Purchase Orders to get an understanding of requirements and makes sure terms and conditions are correct
• Works with sales and vendors to obtain additional margin when possible
• Coordinate with vendors, customers and sales teams on pricing, order placement, claims and returned goods, and account management to ensure we are meeting customer expectations
• Expedite backorders to maximize fill rates and customer satisfaction
• Determine vendors and purchase requirements looking for additional pricing advantages and product substitution opportunities to substantially improve the overall profitability of the project
• Manage the delivery schedule, product quality, information updates and back charge
• Proactively seek alternative methods to deliver the project on time and within budget
• Provide timely price quotations, requotes, and/or proposals
• Further deepen customer relationships that may require on-site visits
• Coordinate with project team for documentation requirements such as O&M manuals, Test Reports, submittal packages, and Certificates of Compliance
• May provided training and guidance to entry level Project Managers
• Perform other duties as assigned

Job Duties Disclaimer: The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrate commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA.

Qualifications

What You'll Need

• 7+ years of quotation, project management, or customer service experience
• Experience in electrical distribution industry preferred
• High School or GED - Required

Knowledge, Skills & Abilities

• Ability to effectively communicate with customers and peers
• Knowledge of Microsoft Outlook, Word, Excel and Power Point
• Must possess an entrepreneurial spirit, be self-motivated and enthusiastic about the business
• Must possess the capacity to function effectively and multi-task in a demanding and time sensitive environment
• Must be detail oriented and possess excellent organizational and time management skills
• Must be analytical and able to solve problems
• Ability to drive results

Additional Information

Physical Demands:

• Sit: Must be able to remain in a stationary position - Constantly at least 51%
• Walk: Must be able to move about inside/outside office or work location - Frequently 21% to 50%
• Use hands to finger, handle, or feel: Operates a computer and other office machinery - Constantly at least 51%
• Stoop, kneel, crouch, or crawl: Must be able to crouch down to stock shelves, pick up boxes, or position oneself to maintain computers in the lab/under desks/in server closet - Occasionally up to 20%
• Climb or balance: Must be able to ascend/descend on a ladder, forklift, pallet jack, or other warehouse equipment - Occasionally up to 20%
• Talk, hear, taste, smell: Must be able to use senses to effectively communicate with co-workers and clients and detect hazardous conditions - Constantly at least 51%

Weight and Force Demands:

• Up to 10 pounds - Occasionally up to 20%
• Up to 25 pounds - Occasionally up to 20%
• Up to 50 pounds - Occasionally up to 20%

Working Environment:

• Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold - Occasionally up to 20%
• Exposed to electrical hazards; risk of electrical shock - Occasionally up to 20%
• Handles or works with potentially dangerous equipment - Occasionally up to 20%
• Travels to offsite locations - Occasionally up to 20%

Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.

For the state of California only, the pay range is $70,720.00 to $89,440.00 depending upon qualifications, experience, and other considerations permitted by law. Commission/bonus plan: Project House Plan

Our Benefits Include:

• Medical, Dental, and Vision Insurance
• Life Insurance
• Short-Term and Long-Term Disability Insurance
• 401K with Employer Match
• Paid vacation and sick time
• Paid company holidays plus flexible personal days per year
• Tuition Reimbursement
• Health & Wellness Programs
• Flexible Spending Accounts
• HSA Accounts
• Commuter Transit Benefits
• Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few.
• Employee Discount Programs
• Professional Training & Development Programs
• Career Advancement Opportunities We like to promote from within

Our goal is to create a workplace where everyone feels respected, valued, and empowered to succeed as we understand that our success and innovation is enhanced by an inclusive and diverse workforce. Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.

Job Location

Anaheim, CA