Senior Technical Account Manager
Virtual Vocations Inc
Supporting Cash App Pay and Afterpay merchants across North America, the full-time Senior Technical Account Manager will manage post-sales technical partnerships, leveraging HTML, CSS, and JavaScript to solve integration issues while driving merchant growth and ensuring optimal use of platform capabilities. Key responsibilities Identify and act on post-sales growth opportunities within the merchant portfolio, collaborating with Account Management to enhance GPV and feature adoption Provide education on Cash App Pay and Afterpay features, conducting quarterly technical reviews to connect integration health with commercial performance Work cross-functionally with various teams to deliver technical solutions that enhance the merchant experience and represent the merchant voice in product discussions Required qualifications Senior-level experience in account management, customer success, or a client-facing technical role within payments, fintech, or e-commerce Hands-on technical experience in Solutions Engineering, Partner Engineering, or software development Solid understanding of payments infrastructure, APIs, integrations, and e-commerce platforms Proficiency in JavaScript, HTML, and CSS for assessing and debugging integration issues Experience engaging with C-suite and VP-level stakeholders, translating technical insights into business-relevant recommendations
Vacancy posted 2 days ago
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