Admin Support Specialist

Admin Support Specialist

Western Door Federal is part of the Seneca Nation Group (SNG) portfolio of companies. SNG is Seneca Holdings' federal government contracting business that meets mission-critical needs of federal civilian, defense, and intelligence community customers. Our portfolio comprises multiple subsidiaries that participate in the Small Business Administration 8(a) program.

Western Door Federal is seeking an Admin Support Specialist to support the Department of Transportation's (DOT) Transit Benefit and Parking programs, which serves the DOT and other federal agencies nationwide. This is a customer service role in which you will be interfacing with customers across federal agencies as well as DOT personnel.

This is a full-time, 40-hour per week position. The core hours are 8:00 AM to 4:30 PM, Monday through Friday, with the opportunity to work a hybrid telework schedule, at the discretion of the government and the Western Door Federal Corporate Program Manager overseeing the contract. The job location is Southeast, Washington, DC, near the Navy Yard.

Position Description:

• Transit Benefit and Parking Application processing and customer inquiry resolution
• Responsible for providing customer service to government agencies in the distribution of federal transit benefits and parking permits and answering customer inquiries
• Interacts with Parking Office and Transit customers to resolve problems, report customer feedback, concerns, and issues to TRANServe Management
• Interacts face-to-face with customers at the customer service help desk and parking office desk and answers questions and resolves issues for transit benefit and parking customers.
• Knowledgeable of each agency's policies, application deadlines, pricing, and distribution schedules
• Provide assistance/administrative and data entry support to Transit Benefit and Parking Managers.
• Register, update, recertify, and withdraw transit and parking customers in the parking and transit benefit system (PTBS)
• Monitor transit benefit and parking transactions
• Review customer applications, enter applications/changes into Oracle and WMATA SmartBenefits and withdraw customers, and generate reports
• Provide cost analysis studies and recommendations in development of and electronic fare media
• Provide administrative support to federal managers
• Supports the work performed in the Operations Center and Helpdesk
• Receive, inventory and store fare media in the TRANServe vault
• Double-count fare media prior to each distribution and each mailing
• Fill fare media mailing orders

Minimum Requirements:

• Excellent interpersonal and customer service skills
• Excellent written and oral communication skills
• Excellent attention to detail
• Ability to work as a supportive team member in a busy, fast-paced environment
• Ability to pass the DOT security background check and maintain security clearance
• Ability to research, interpret, and implement DOT policies and procedures
• High School diploma or GED equivalent
• Customer service experience

Equal Opportunity Statement: Seneca Holdings provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex/gender, sexual orientation, national origin, age, disability, marital status, genetic information and/or predisposing genetic characteristics, victim of domestic violence status, veteran status, or other protected class status. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training. The Company also prohibits retaliation against any employee who exercises his or her rights under applicable anti-discrimination laws. Notwithstanding the foregoing, the Company does give hiring preference to Seneca or Native individuals. Veterans with expertise in these areas are highly encouraged to apply.