Collections Representative

SERVICING PERSONNEL OFFICE/UNIT: Office of Human Resources POSITION SERIES: DS-503 POSITION GRADE: DS-7/8/9 IF "OPEN UNTIL FILLED," FIRST SCREENING DATE: July 9, 2025 TOUR OF DUTY: To Be Determined AREA OF CONSIDERATION: Unlimited PROMOTION POTENTIAL: DS-9 NO. OF VACANCIES: One (1) or more AGENCY: Office of Finance and Treasury DURATION OF APPOINTMENT: Permanent COLLECTIVE BARGAINING UNIT: This positionis notin a collective bargaining unit. BRIEF DESCRIPTION OF DUTIES: This position is located in the Office of the Chief Financial Officer (OCFO), Office of Finance and Treasury (OFT), Central Collections Unit (CCU). The incumbent is responsible for providing information, documentation, and researching non-tax debts to District government agencies, debtors, and contractors. Duties include, but are not limited to: interacting with delinquent debtors on the telephone and face-to-face to discuss delinquent debts owed to the District government, and case resolution based on CCU policies and procedures; inputting and documenting actions within the collections system; interpreting and applying methods and guidelines related to the collection of fees, fines, and aggregate debt liabilities; informing and advising debtors of options available to repay and resolve debt; researching various resources to assist debtors and the CCU in determining assets and sources of repayment; and receiving incoming and making outbound contact with vendors, debtors, internal agencies, or representatives that can assist with resolving debt issues and account discrepancies. Performs other related duties as assigned. REQUIREMENTS: One (1) year of general work experience performing duties related to providing customer service in an office setting; and an additional (1) one year of specialized work experience performing debt collection, negotiating and establishing various payment plan options i.e., installment agreements, case settlements, payroll deduction agreements/garnishments; as well as, conducting financial transactions. Call center experience is highly desirable. Experience that provides the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level in the normal line of progression for this position. STATEMENT ON THE USE OF ARTIFICIAL INTELLIGENCE (AI): Integrity is the foundation of a fair and competitive recruitment process. Candidates are expected to complete all application materials, assessments, and interviews without the assistance of artificial intelligence (AI) tools. The use of AI-generated or any unauthorized assistance during any stage of the hiring process is strictly prohibited. Violations of this policy may result in disqualification from consideration for employment. COVID-19 VACCINATION: The Office of the Chief Financial Officer values the safety of our employees, our residents, and our visitors. In support of these values, OCFO employees are strongly encouraged to be immunized against COVID-19. COLLECTIVE BARGAINING UNIT: Employment with the OCFO is at will. However, the discipline and/or discharge of bargaining unit employees is governed by the collective bargaining agreement. EEO STATEMENT: The OCFO is an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, physical handicap, or political affiliation. NOTICE OF NON-DISCRIMINATION: In accordance with the D.C. Human Rights Act of 1977, as amended, D.C. Official Code section 2-1401.01 et seq., (Act) the District of Columbia does not discriminate on the basis of actual or perceived: race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, familial status, family responsibilities, matriculation, political affiliation, disability, source of income, or place of residence or business. Sexual harassment is a form of sex discrimination, which is also prohibited by the Act. In addition, harassment based on any of the above, protected categories is prohibited by the Act. Discrimination in violation of the Act will not be tolerated. Violators will be subject to disciplinary action. NOTICE OF BACKGROUND INVESTIGATION AND PENALTIES FOR FALSE STATEMENTS: Employment with the OCFO is subject to the completion and satisfactory result of a background investigation conducted by the OCFO. For most positions, the investigation is conducted after commencement of duty, at which time you will be provided background and release of information forms to complete. For more information, see the Employment Opportunities section at the OCFO website ( Certain highly sensitive positions however warrant completion of the OCFO background investigation prior to commencement of duty. You will be informed if this is required. Applicant understands that a false statement on any part of your application, including materials submitted with the application, may be grounds for not hiring you, or for firing you after you begin work (D.C. Official Code, section 1-616.51 et seq.) (2001). The applicant understands that making a false statement on the application or on materials submitted with the application is punishable by criminal penalties pursuant to D.C. Official Code, section 22-2405 et seq. (2001). SALARY REDUCTION OF REEMPLOYED ANNUITANTS: An individual selected for employment in the District Government on or after January 1, 1980, who is receiving an annuity under any District government civilian retirement system, shall have his or her pay reduced by the amount of annuity allocable to the period of employment as a reemployed annuitant. VETERANS PREFERENCE: Applicants claiming veteran’s preference must submit official proof with the application. WORKING CONDITION: Office Environment #J-18808-Ljbffr