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Director, SMB Client Strategy — Scale Retention & Adoption

ShopMy

ShopMy seeks a Director of Client Strategy, SMB to architect a new one-to-many service pod serving 150-200+ brands with webinars, lifecycle campaigns, and self-serve resources. You’ll drive retention, adoption and upsell while coaching a growing team in a fast-paced, remote startup. You’ll partner with Product, Marketing and Support to deliver scalable education, onboarding, and customer experiences, embedding AI workflows and shaping the SMB roadmap. Strong leadership and SMB expertis #J-18808-Ljbffr ShopMy

Vacancy posted 18 hours ago
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