Director, SMB Client Strategy — Scale Retention & Adoption
ShopMy
ShopMy seeks a Director of Client Strategy, SMB to architect a new one-to-many service pod serving 150-200+ brands with webinars, lifecycle campaigns, and self-serve resources. You’ll drive retention, adoption and upsell while coaching a growing team in a fast-paced, remote startup. You’ll partner with Product, Marketing and Support to deliver scalable education, onboarding, and customer experiences, embedding AI workflows and shaping the SMB roadmap. Strong leadership and SMB expertis #J-18808-Ljbffr ShopMy
$150k - $175k
...infrastructure for human-led curation at scale. We help brands run performance-... ...to meet you.About the role…As Director of Client Strategy, SMB at ShopMy, you will build and... ...many service model that delivers retention and platform adoption at scale. Your team will support...SuggestedWork experience placementWork at officeImmediate startRemote workFlexible hours$150k - $175k
...infrastructure for human-led curation at scale. We help brands run performance-... ...to meet you. About The Role… As Director of Client Strategy, SMB at ShopMy, you will build and... ...many service model that delivers retention and platform adoption at scale. Your team will support...SuggestedWork experience placementWork at officeImmediate startRemote workFlexible hours$120k - $128k
...channels for a digitally native client set. To do so, we've taken... ...helping clients grow and scale through a tactile medium... ...a Senior Manager of Client Retention and Growth Strategy to spearhead client retention... ...have been successfully adopted by larger teams ~ Strong...SuggestedFull timeWork at officeLocal areaFlexible hours$140k - $160k
...human-led curation at scale. We help brands run performance... ...…As Senior Manager of Client Strategy (Post-Sales)... ...effective at driving retention and growth.Reporting into... ..., growth, and SMB segmentsCreate targeted... ...Instructional design that drives adoption - a track record of...SuggestedWork experience placementWork at officeImmediate startFlexible hoursShift work$100k - $160k
...best. We work with clients to help them... ...The Client Success Director is a senior leadership... ...for the oversight, retention, and growth of a... ...onboarding, ongoing strategy, renewals, and... ..., ensuring smooth adoption of products and timely... ..., and delivery at scale. Client Retention...SuggestedWork at officeNight shift$157k - $180k
The Role As a Group Director, Client Strategy, you are a senior business and strategic leader responsible... ...client relationships, ensuring retention, revenue growth, and profitability across... ...new business strategy and pitches Scaling best practices across teams to...Temporary workWork at officeLocal areaRemote workFlexible hours$135k - $150k
Senior Manager, Client Strategy- Beauty & Wellness New York, NY ShopMy... ...infrastructure for human-led curation at scale. ShopMy enables brands to... ...Beauty & Wellness pod. The retention of our brands is at the... ...and contribute to how AI is adopted across the Client Strategy...Work experience placementRemote workFlexible hours$110k - $130k
...About the role… We’re hiring a Manager, Client Strategy to join our Success team and lead the... ...exceptional client experiences and help scale ShopMy’s brand success model. Your Impact... ...’s Degree Strong track record of retention, upsell, and elite client service Excellent...Work experience placementImmediate startRemote workFlexible hoursShift work- ...personalized experiences to improve our clients’ business performance. Recognized... ...of data-driven marketing strategies for retail clients, with a primary... ...programs that drive customer engagement, retention, and revenue growth. The Director of Client Strategy serves as a...Work at officeLocal areaRemote work
$125k - $140k
...approach to our people, our clients and our industry. We hire... ...our business. The Role The Director, Client Strategy is the client lead across a... ...provides; and for driving adoption of Talon’s suite of services... ...client budget management at scale Significant experience in...Work at office- ...across 70,000+ brain recordings and a client roster that includes some of the most... ...deliver exceptional consulting work, scale our productized NeuroAccelerate SaaS offering... ...and AI can do together. The Director of Client Strategy is the nerve center of how Neuro-Insight...Work at officeImmediate startFlexible hours
$220k
...meet company objectives for customer adoption, retention, and revenue growth. Account managers... ...retention, and revenue growth.Consult with clients to understand their HR, IT, Finance,... ...plans, long-term goals, and client strategies; and with cross-functional teams to ensure...Contract workWork at officeRemote work3 days per week$110k - $130k
...SMB Account Executive At Arya Health... ...intake, scheduling, retention, and more. We'... ...AE to refine and scale our SMB sales motion... ...(Schedulers, Directors of Ops, Branch Leaders... ...founders and company strategy Sustainable... ...action Champion Adoption Make Arya a habit,...Flexible hoursShift work$135k - $155k
As a Senior Director, Client Strategy, you are the senior strategic lead and business owner across a portfolio of complex, enterprise client relationships... ...for overall account health—including client satisfaction, retention, revenue growth, and profitability. You serve as a trusted...Temporary workWork at officeLocal areaRemote workFlexible hoursShift work- ...every audience. The Opportunity We are seeking a Director of Client Strategy & Growth to join our leadership team. This senior-level role... .... Experience with multi-language subtitling, large-scale dubbing, and accessibility projects. Exceptional relationship...Full timeRemote workWork from homeFlexible hours
- Director, Client Partner - BFSIBrillio is the partner of choice for many Fortune 1000 companies... ...advantage through innovative digital adoption. Backed by Bain Capital private equity... ...sales and business development strategies, and executive relationships for one of...
- ## Director, Private Client Relations, Bergdorf GoodmanApplylocations: BG\_0263... ...Relations, you will guide the strategy, the people, and the... ...that cannot be replicated at scale. This is a role for a leader... ...accountability for client retention, upward migration, and acquisition...Full time
- Director of Client Success - Arrive Fresh As the Director of... ...performance, operational strategy, and growth of our... ...a proven ability to scale brokerage operations.... ...skills. Drive technology adoption, specifically with... ...increase customer retention. Operate as an escalation...Work at officeImmediate start
$10k
...’s Customer Success organization and define the scaled customer implementation motion to drive activation and retention.What You’ll DoBecome an expert in the full range... ...of new Ramp customers at scaleDirectly own micro-SMB and SMB accounts 1:1, ensuring they can fully...Full timeWork at officeHome officeFlexible hours$10k
...closed customers. As a Senior Scaled CSM, you’ll play a critical role... ..., playbooks, and customer strategy that fuel Ramp’s growth.You’ll... ...high-volume portfolio of micro-SMB and micro-MM customers, balancing... ...customers to full Ramp adoption within 60 days through efficient...Full timeWork at officeHome officeFlexible hours$190k - $220k
...get more value from Pendo.As Director, Customer Growth & Lifecycle... ...to understand what moves adoption, retention, and expansion. You will also... ...compounding.Behavior-to-action strategy: Use Pendo’s own analytics... ...analyst to define the opportunity.Scaled Pendo-on-Pendo execution:...Work at officeRemote workFlexible hoursShift work3 days per week- ...management company is seeking a Head of Global Account Management to own and execute their account management strategy. The role involves driving enterprise growth and retention, establishing strong executive-level relationships, and leading a high-performing global team. The...
- ShopMy is seeking a Senior Manager of Client Strategy Enablement to own the systems, content, and programs that make our Client Strategy team more consistent and effective at driving retention and growth. Reporting into Client Strategy leadership, you’ll connect Client...
$175k - $230k
...lifecycle, from acquisition through retention. Our differentiated model... ...build and own. The Senior Director of Agentic Client Operations is the connective tissue between strategy and execution within RVGT's... ...Fortune 100 clients solve large-scale digital growth challenges,...Full timeTemporary workWork at officeLocal areaRemote workMonday to FridayFlexible hours- ...driving mainstream crypto adoption worldwide. We... ...-end ownership of the client experience. Reporting... ...and execute a global strategy to maximize recurring... ...improvements. ·Lead and scale the client success function... ...MRR/ARR) Growth & Net Retention ·Customer Lifetime Value...Work at officeRemote workWorldwideHome office
$175k - $200k
Senior Director of Client Development The Senior Director of Client Development... ...a comprehensive client strategy that strengthens relationships... ...focused on loyalty, retention, and lifetime value. Identify... ...Personalization Develop and scale clienteling programs that enable...Local area- ...is searching for a Manager to join our Client Strategy team. In this role, you will be leading... ...supports the Client Business Partner and/or Director on the team in new business, renewals,... ...functions leading to long‑term client retention Maximize client billings and...Contract workWork experience placementLocal areaWorldwide
- ...Services is redefining how financial platforms engage with clients through data, intelligence, and seamless experiences. As Client Content Lead, Director within Client Advisory, you will own end‑to‑end content strategy for the Partnership & Innovation organization across...
- The Trade Desk seeks a seasoned senior client-facing executive to own strategic oversight of a large, complex portfolio with agencies and brands. You will set portfolio strategy, report progress to senior leadership, and build a high-performing team to sustain YoY growth...
- A leading facilities management company in New York seeks a Director of Business Development to oversee the Client Services Department. Key responsibilities include developing business strategies, leading client acquisition efforts, and ensuring strong client relationships...
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