Operations Support Specialist

Adecco is assisting a local client recruiting for an Operations Support Specialist opportunity in Boston, MA with a remote work schedule for EST and PST shifts. This is an excellent opportunity to join a winning culture and get your foot in the door with a Company that is an American diversified global insurer and the sixth-largest property and casualty insurer in the world. If Operations Support Specialist sounds like something you would be interested in, and you meet the qualifications listed below, apply now!

Description for Operations Support Specialist:

• The candidate will serve as an escalation point for agent and partner inquiries, using multiple resources, systems, and business partners to investigate, diagnose, and resolve questions. The role requires strong problem-solving skills, attention to detail, sound judgment, and the ability to manage issues from intake through resolution.

• This is a great opportunity to work with stakeholders across Frontline Strategy, Marketing Strategy & Programs, Distribution, IT, and other internal teams while gaining experience in a fast-paced, agile environment. We're looking for a candidate who can take initiative, work independently, manage competing priorities, navigate ambiguity, and maintain a high standard of written communication while delivering timely issue resolution.

Responsibilities for Operations Support Specialist include but are not limited to:

• Manage multiple Agent Rewards program email boxes, responding to inquiries from independent agents and internal Distribution partners about reward programs, technical issues, and general program questions.

• Serve as an escalation point for complex inquiries by using multiple systems, program resources, and internal partnerships to research, diagnose, and resolve questions related to eligibility, fulfillment, activity, payment status, and technical or system-related issues.

• Monitor incoming requests, prioritize work appropriately and manage inquiries through resolution per established service-level expectations.

• Track open inquiries, follow up on outstanding items, document actions taken, and ensure timely resolution.

• As required, partner with program managers, Distribution, IT, data and vendor/fulfillment teams to resolve issues.

• Identify recurring inquiry trends, system defects, knowledge gaps, or process breakdowns, and surface findings to program managers and business partners.

• Support weekly reporting on inquiry volume, themes, resolution status, SLA performance, and trends.

• Maintain and improve inquiry documentation, response templates, escalation paths, and standard work for email box management.

• Attend meetings with program managers as needed

Candidates Operations Support Specialist must meet the following requirements to be considered:

• A strong written communicator

• Detail oriented and comfortable navigating multiple systems, tools and resources to find answers

• Comfortable exercising sound judgment, making informed decisions, and knowing when to escalate issues

• Deadline driven and able to work quickly while maintaining accuracy

• Self-directed, organized, and able to manage competing priorities

• Agile and adaptable in a fast-paced environment

• Inquisitive and curious, with a root-cause problem-solving mindset

• Comfortable learning new technology and understanding interconnected internal systems

• Customer-centric and focused on timely, accurate issue resolution

What's in this Operations Support Specialist position for you?

• Pay: $50/hr.

• Shift: Remote, M-F; 8 AM - 3 PM

• Weekly paycheck

• Dedicated Onboarding Specialist & Recruiter Access to Adecco's Aspire Academy with thousands of free upskilling courses.

This Operations Support Specialist is being recruited by one of our Centralized Delivery Team and not your local Branch. For instant consideration for this Operations Support Specialist position at Adecco, apply today!

Pay Details: $50.00 per hour


Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.


Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.