Residences Concierge

Four Seasons Hotel at The Surf Club

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the Role

The Residences Concierge position is part of the Residence team, and provides a warm, welcoming presence at the front desk. Our job is to ensure we are offering the best of luxury lifestyle living. The Residence Concierge has a unique opportunity to connect with, and know what matters most to our homeowners, allowing you to provide genuine, intuitive, and personalized service. Front desk experience preferable.

You will need a wealth of knowledge and experience to assist the residents with their many needs and requests. Often this role will include making reservations in high demand restaurants, or providing suggestions for exclusive and unique experiences for entertaining their guests in the city. This requires a genuine desire to manage the details and ensure execution to the highest standards.

The Front Desk is a high-activity center and requires managing arrivals, ensuring a smooth move-in experience, managing extensive amounts of deliveries, answering phones, and coordinating timely service with all team members.

What You Will Do

• Efficiently manage the front desk operation including; welcoming homeowners and their guests, directing vendors, deliveries and outside services, handle phone inquiries and communicate with leadership on priorities and residents' requests and feedback.
• Remain current on what activities are available in the city, i.e. theater, the arts, special exhibits, concerts, shows, sports, leisure activities, sightseeing tours, etc. Establish close contacts to provide information, ticketing, reservations, etc. for residents.
• Coordinate with the hotel for any resident request for services, reservations, or guest accommodations. Ensure clear communication between the hotel team and Seaway Residence team to give a seamless experience for the residents.

What You Bring

• Previous experience in a luxury residential property.
• A strong knowledge of the city, and the ability to match recommendations to the residents' expectations.
• Attention to detail, and a commitment to successful execution of requests.

What We Offer

• Competitive salary, wages, and a comprehensive benefits package
• Excellent training and development opportunities
• Complimentary accommodation at other Four Seasons Hotels and Resorts
• Complimentary dry cleaning for employee uniforms
• Complimentary employee meals
• Complimentary parking

Schedule & Hours

• Full time, flexible schedule; days, evenings, overnights, weekends, and holidays.

US work authorization is required. Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.