Concierge / Customer Service Reception

Front Desk/ConciergeResponsible for professional, effective and efficient handling of all residents requests and needs upon entering the community. The Front Desk/Concierge or Desk Attendant also provides exemplary service in a manner consistent with the values and mission of the Castle Group. He or she performs all responsibilities while demonstrating outstanding customer service skills representative of Castle Royal Service as it relates to this function. This includes working interdepartmentally, as well as, with our external customers.ResponsibilitiesEssential Duties and ResponsibilitiesAnswers phone and emails and greets residents/guests upon entry, responds to requests, questions and any other needs.Documents issues or transactions as needed.Keeps track of activity logs and incident reports, records and forms for the Community Association Manager's review daily.Demonstrates excellent customer service, communication and time management skills.Follows-up on all complaints/issues notifying Community Association Manager as necessary.May assist with resident notifications or special events.Processes work orders from residents and within common areas.Performs patrols of the common areas and documents maintenance needs, safety concerns or any matter requiring management's attention.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Skills and AbilitiesEffective written and verbal communication skillsExcellent customer service skills including strong conflict resolution and de-escalation techniques.Ability to project a professional and knowledgeable demeanorIntermediate command of computer hardware/software, specifically Microsoft Office Suite.Multiple language fluency is desirable, but not necessary.Easily navigate the property/building as required to meet the job functions.Extensive use of fingers for typing and visual use of the computer monitor.Handle, grasp, feel objects and equipment.Ability to hear, understand and respond appropriately to verbal requests made in person and over the telephone.Ability to respond verbally in an understandable, professional manner in person and over the telephone.All employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other protected status under federal, state, or local laws.