Experience Design Vice President

Experience Design Vice President

Shape the future of user experience with strategic design initiatives that blend business needs and user insights.

As an Experience Design Vice President in Chase Travel, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep knowledge of design and research practices, you will lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs. As a subject matter expert, you will collaborate with cross-functional teams, guide and mentor junior designers, and foster a culture of inclusivity and accessibility. Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing, but also accessible and user-friendly, enhancing the overall customer experience.

This role elevates design quality and execution across Chase Travel's core consumer experiences (web and native). We are seeking a hands-on designer with strong visual and interaction design craft, and proven experience delivering high-quality, direct-to-consumer products. The ideal candidate demonstrates end-to-end ownership—from concept through launch—with a portfolio that reflects both product impact and pixel-level precision. You bring a strong, opinionated point of view on modern design patterns, stay current with emerging technologies (including AI), and apply them meaningfully in your workflow.

Job responsibilities

• Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas
• Diagram service flows and product features, design wireframes, and prototype interactions as you lead end-to-end design initiatives within a specific domain
• Role-model the adoption of inclusive design practices and accessibility guidelines, mentor junior designers, and foster a culture of diversity and inclusion
• Collaborate with cross-functional teams to integrate user experience design into the product development process and ensure seamless, customer-centric solutions
• Analyze market trends, gather feedback from user research, and use data insights to inform design decisions and optimize user experiences across platforms
• Lead end-to-end design for key product experiences, delivering high-fidelity solutions with exceptional visual and interaction design craft
• Establish and elevate visual design quality through a strong point of view on hierarchy, typography, layout, and modern UI patterns
• Bring clarity and consistency to complex or legacy experiences by introducing contemporary, consumer-grade design patterns
• Partner closely with Product and Engineering to shape solutions early—not just execute against defined requirements
• Use prototyping, storytelling, and strong design rationale to communicate decisions and influence stakeholders, including senior leadership

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in user experience design or similar roles
• Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes
• Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives into design solutions
• Proven ability to develop experiences that meet or exceed initial product proposals, including "north star" concepts that drive customer-centric decision-making
• Advanced technical literacy, including an understanding of client-side technologies, APIs, microservices, and how system constraints impact design decisions
• Proven experience designing for consumer-facing products, particularly in e-commerce, marketplace, or similar direct-to-consumer environments
• Strong portfolio demonstrating shipped work and measurable impact on product outcomes (not just concepts)
• Portfolio includes high-fidelity design work that reflects a sophisticated, modern aesthetic and a strong, opinionated point of view on visual and interaction design; work demonstrates the ability to elevate and modernize complex or legacy experiences, introducing contemporary patterns and raising the overall quality bar
• Demonstrated ability to design end-to-end user journeys (not just individual screens)
• Ability to clearly articulate design decisions, tradeoffs, and constraints, including exploration of multiple design approaches

Preferred qualifications, capabilities, and skills

• Ability to lead through influence and navigate complex stakeholder environments, including highly opinionated partners
• Clear articulation of individual contributions versus team, system, or inherited work
• Evidence of original visual design thinking, with limited reliance on pre-built design systems where appropriate
• Experience mentoring designers and elevating team craft and quality standards
• Experience introducing modern, consumer-grade design patterns and influencing teams to adopt higher-quality experience standards

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction. The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.