Install Supervisor

Install Supervisor

The Install Supervisor is responsible for leading and optimizing installation operations across multiple teams and job sites, ensuring alignment between planning, scheduling, and field execution. This role serves as the primary escalation point for complex issues while maintaining a strong on-site presence to ensure high-quality customer experience and adherence to safety and installation standards. The position drives consistency, craftsmanship, and operational excellence by enforcing best practices and reducing rework and variability across projects. Through close collaboration with cross-functional teams, the supervisor bridges strategy and execution, translating field insights into process improvements and enhanced labor planning. Additionally, the role focuses on developing and coaching field teams, fostering accountability, and building high-performing culture centered on continuous improvement and customer satisfaction.

Key Responsibilities

Regional Field Operations Leadership

• Lead and oversee installation operations across multiple teams and job sites within the region
• Ensure alignment between quoting assumptions, scheduling plans, and field execution
• Act as escalation point for complex field issues, customer concerns, and execution challenges
• Conduct field audits to ensure adherence to installation standards, safety protocols, and job site expectations
• Ensure field teams are properly equipped, trained, and prepared for assigned work
• Review daily installation schedules to confirm scope, timelines, and resource needs
• Serve as the primary on-site customer contact, ensuring high-quality installation experience
• Lead and direct install crews, providing clear guidance and on-site problem resolution
• Execute work in accordance with defined scope, escalating discrepancies between plan and field conditions
• Read and interpret blueprints, including layouts, panel systems, and configurations
• Document punch list items and field issues in CORE and drive timely resolution
• Coordinate with other trades to prevent delays and job site conflicts
• Complete required documentation (MOSS signoffs, completion photos, damage reports)
• Maintain job site organization, including truck readiness, cleanup, and material control

Installation Excellence & Standardization

• Enforce installation best practices
• Drive consistency in execution to reduce rework, punch list items, and variability
• Partner with Regional Install Managers and Install Supervisors to reinforce quality expectations and craftsmanship standards
• Support adoption of new products, systems, and installation methods

Continuous Improvement & Operational Alignment

• Analyze performance metrics including quality, efficiency, rework, and labor performance
• Partner with Quoting and Scheduling teams to refine labor models and improve execution accuracy
• Translate field insights into process improvements, training enhancements, and operational changes
• Identify recurring issues and implement scalable solutions across teams
• Drive a culture of accountability, continuous improvement, and operational excellence

Cross-Functional Collaboration

Partner closely with: Quoting (labor assumptions, complexity alignment)

Scheduling (proper crew skill alignment and resource planning)

Design & Project Management (scope clarity and field issue resolution)

Ensure strong alignment between field capabilities and operational expectations

Act as the bridge between strategy, planning, and field execution

Leadership & Team Development

• Lead, coach, and develop Furniture Installers
• Establish clear performance expectations and accountability measures
• Conduct regular performance reviews, coaching sessions, and development planning
• Build a strong leadership pipeline within field teams
• Foster a culture focused on teamwork, professionalism, and high performance
• Review and approve timecards and PTO requests
• Address employee concerns and performance issues promptly and professionally

Performance Metrics

• Reduction in rework and punch list items
• Improvement in installation quality and consistency
• Accuracy of labor vs. quoted expectations
• Installer productivity and efficiency
• Training effectiveness (skill progression and onboarding speed)
• Customer satisfaction and field experience

Qualifications

• Travel Required
• High school diploma required; bachelor's degree preferred
• 7+ years of furniture installation or field operations experience
• 3+ years of leadership experience managing field teams or supervisors
• Deep expertise in installation methods, systems furniture, and field best practices
• Proven experience developing training programs and coaching field employees
• Strong operational, analytical, and problem-solving skills
• Excellent communication and leadership abilities
• Ability to manage multiple teams, priorities, and job sites in a fast-paced environment
• Proficiency in Microsoft Office and field/project management systems

Equal Employment Opportunity

The company is an Equal Employment Opportunity employer. (07/2026)