Café & Guest Experience Associate

Ourisman, Trusted Tradition

Here's to those who think differently. The ones who think that a car dealership's first priority should be the guest. Such a candid idea could only come from Ourisman. Because we're forward thinking, just like the communities we serve. Individuals who won't be constrained by how things "have always been done", but instead strive to do things "how they could be done" and "how they should be done." It is a philosophy we have infused into every fabric of our dealerships, from the bottom up, in every department, and in every Ourisman team member. Changing the way we all think about car buying is just the beginning.

Role Summary

Ourisman Automotive Group is seeking a Café & Guest Experience Associate will be responsible for providing complimentary beverages and snacks to guests, maintaining the café area, and ensuring a welcoming environment. This role may also include rotating responsibilities with the front desk reception team, offering a dynamic and collaborative work environment.

More about the role

• Greet and serve guests in the café area with coffee, beverages, and snacks.
• Monitor and maintain inventory of café items (coffee, snacks, beverages).
• Clean and maintain coffee machines and café area throughout the day.
• Ensure the guest experience aligns with Ourisman Lexus's luxury brand standards.
• Potentially rotate with front desk reception to provide coverage and gain cross-functional experience.
• Assist with additional guest services tasks as needed.

What we look for

• Previous experience in luxury hospitality or customer service is preferred (minimum 1 year ideal but not required).
• Strong attention to detail and commitment to maintaining a clean, welcoming space.
• Friendly, professional demeanor with a passion for delivering outstanding guest experiences.
• Flexibility to work some evening shifts and every other weekend, depending on team coverage.

Benefits

• Health, dental, and vision insurance
• Life insurance options
• Short-term and Long-term disability insurance
• 401(k) plan with company match
• Paid time off and holiday leave
• Opportunities for professional development and growth

Ourisman Automotive Group is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Should you require accommodation during the interview process, please advise the hiring manager when contacted for an interview.