Customer Service Representative

Customer Service Representative (Full-Time)

CanQualify is an industry-leading compliance management company helping clients streamline contractor qualification, safety, and risk management processes. Recently acquired by Tang & Company, a family-owned organization with over 45 years of experience in the Oil & Gas, Construction, and Industrial sectors, CanQualify continues to grow its platform and service capabilities to better serve clients nationwide.

Position Overview

We're looking for a motivated and detail-oriented Customer Service Representative to join our team full-time. In this role, you'll be the primary point of contact for our suppliers providing exceptional support, ensuring a smooth onboarding experience, and maintaining CanQualify's reputation for top-tier service and reliability.

Work Schedule

Full-Time, Monday through Friday

• Hours: 6:00 AM 2:30 PM (Pacific Time)

Key Responsibilities

• Serve as the first point of contact for supplier inquiries via phone, email, and chat.
• Provide step-by-step assistance to suppliers navigating the CanQualify platform.
• Manage incoming requests, troubleshoot issues, and escalate complex concerns when necessary.
• Maintain accurate records of supplier interactions and follow up to ensure timely resolution.
• Collaborate with Account Managers, the Compliance Team and other departments to support client/supplier satisfaction and program success.
• Educate supplier users about CanQualify's tools, features, and compliance requirements.
• Identify recurring customer needs or pain points and provide feedback to improve service and product performance.
• Proactively identify opportunities to upsell and expand services such as helping general contractors invite and manage their subcontractors through CanQualify.

Qualifications

• 3 years of customer service or client support experience, preferably in a B2B or SaaS environment.
• Strong communication skills both written and verbal.
• Exceptional attention to detail and organizational abilities.
• Problem-solving mindset and ability to work under minimal supervision.
• Proficient in Microsoft Office Suite and comfortable learning new software tools.
• Experience in construction, energy, or industrial compliance management is a plus.

Why Join CanQualify?

• Opportunity to be part of a fast-growing organization backed by Tang & Company.
• Collaborative, team-oriented culture that values initiative and innovation.
• Competitive compensation and benefits package.
• Room for career advancement and professional development