Customer Service Representative

Part Time Parks And Recreation Customer Service Specialist

The City of San Marcos is currently accepting qualified applications for the Part Time Parks and Recreation Customer Service Specialist at the San Marcos Senior Center. Hours required (may be modified or adjusted due to needs of program & facility): Monday through Friday: 8am - 12pm. Part Time positions are limited to working no more than an average of 20 hours per week and no more than 999 hours per fiscal year. Specific hours for each position are determined per department programmatic needs and per budgetary approval. In addition to the completed application, answers to the required supplemental questions are required in consideration of this position. The City of San Marcos will contact qualified and selected candidates for interviews via email to invite the candidates to select available interview slots through the Self Scheduling Portal. Please be sure to check your email for communication from the City of San Marcos regarding this opportunity and further instructions. Timeline: Apply by: 4:00 pm on Wednesday, August 19 Interview date: Tuesday, August 25

Duties

Under general supervision, serves as a key member of the Senior Center team, providing exceptional customer service and administrative support in a dynamic, high-volume environment. Performs a wide range of front office and reception duties essential to the daily operation of the Center, including participant registration, data entry, record maintenance, document preparation, filing, and responding to inquiries both in person and by telephone. Acts as the primary point of contact for visitors, creating a welcoming and positive experience for seniors, volunteers, and community members. Assists with the implementation of classes, programs, special events, and activities; supports facility operations by preparing rooms and equipment for use; monitors facility usage to ensure a safe and organized environment; and helps facilitate the smooth delivery of services and programs that enhance the quality of life for older adults. Performs related duties and special projects as assigned.

Qualifications

Knowledge of: customer service; modern office methods and practices; filing systems; receptionist and telephone techniques; correspondence; proofreading and editing; basic business mathematics; and computers including Microsoft 365 and Outlook. Ability to: operate office equipment, understand and carry out oral and written instructions; express ideas clearly and concisely, both orally and in writing; cooperatively handle a wide variety of tasks; effectively prioritize; perform all duties with composure; use good judgment in the scope of assigned authority; establish and maintain effective relationships with City employees and members of the public; and demonstrate an awareness and appreciation of the cultural diversity of the community.

Education And Experience

Education equivalent to high school graduate with experience and/or training providing the required knowledge and abilities needed to successfully perform the duties of the position.